Duties

Responsibilities

• Personnel Management
• Use consistent techniques & company directives to screen, hire, train, coach, and develop onsite staff
• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Complete weekly / daily office & maintenance staff schedules and assignments
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR and terminate appropriately when necessary
• Promote harmony and quality job performance of staff through support and effective leadership
• Ensure staff compliance and consistency with Company policies and procedures
• Financial Management
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement;

identify trends and recommend strategies and adjustments

• Develop yearly operating budgets / forecasts
• Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis
• Monitor the timely receipt, reconciliation, and coding of all vendor invoices
• Ensure property closeout is completed on time and ownership financial reports are accurate
• Strategic Leasing Management
• Develop yearly marketing plan and utilize marketing strategies & systems
• Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing / documentation of leases, and reporting systems are accurate and up to date
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Effectively show, lease, and move in prospective residents
• Marketing Management
• Develop annual marketing plan and marketing budget
• Implement all marketing efforts and outreach, developing campaigns and assisting with design to generate traffic
• Monitor leasing / renewal progress, focusing on areas needing additional support
• Supervise the planning, preparation, and implementation of all leasing and renewal events as approved by the Community Manager
• Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and achieve budgeted occupancy
• Administrative & Maintenance Management
• Will head emergency team for the property; ensures proper response and handling of all property emergencies with staff, residents, buildings, etc.

within company guidelines to minimize liability

• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
• Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids / pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.

e., walk units to ensure make-ready and work orders are completed)

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time.

At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.

Last updated : 2024-04-24