Technical Support Rep

If you have an electrical & mechanical background and a flair for supporting customers with door challenges, we have the perfect role for you.

This role will respond to customer warranty and parts order requests in addition to assisting customers directly with door issues. 

4Front is looking for YOU to work at our brand new, state of the art facility in Kenosha, WI.

What you will be doing

• Processing warranty claims
• Following through on replacement part orders & installation
• Assisting customers with questions & troubleshooting technical problems
• Travelling up to 10% is possible

What we are looking for

• Skills & understanding of electrical and mechanical principles
• J.D. Edwards software experience a plus
• 3-5 years’ experience in a technical or customer service field
• Excellent communication skills to walk technicians through repairs over the phone
• Professionalism
• Team player
• High school diploma or equivalent
• Spanish fluency would be great

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
• Innovation: You embrace challenges and want to drive ambitious change.
• Integrity: You are results-oriented, reliable, straightforward and value being treated accordingly.

#LI-onsite

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.