21 Technical Support Employee Jobs in Jacksonville, FL
Assa Abloy is Hiring a Technical Support Employee Near Jacksonville, FL
- Competitive compensation package
- 401(k) with company match
- Generous bonus structure based on overall territory revenue
- Health Insurance
- Stable hours and excellent work/life balance
- Generous, flexible vacation
- Commuter benefits
- Work remotely 1 day per week
- Minimum 1 year of experience in a technical product support position, related field or has a degree in a related field (e.g. engineering, computer science, etc.)
- Basic knowledge of Microsoft Word, Outlook, Excel, etc.
- Understanding of the Android and iOS operating systems
- Working knowledge of smart devices and applications
- Experience in networking and network troubleshooting
- Displays learning agility by actively seeking answers when challenged
- Seeks feedback from co-workers to optimize and improve support while also maintaining a solid understanding of customer support needs and requirements
- Listens attentively to customer needs and concerns, demonstrates empathy and builds rapport
- Professional interpersonal and communication skills
- Strong desire to help and takes ownership of seeing things through
- Ability to work as a team member, as well as independently with minimal supervision
- Effectively communicates, both written and verbally
- Ability to multi-task and adapt to changes quickly
- Based in Jacksonville
- Speaks Spanish fluently
- Provide technical product support to customers via telephone calls and emails
- Apply critical thinking to troubleshoot installation questions and hardware/software performance issues
- Provide user-facing support of the DoorBird app on mobile devices
- Manage help desk support requests via an online ticketing system, escalating support requests to the engineering team and managers as needed
- Process RMA requests for customers and issue replacements for defective products
- Support sales team with pre-sales activities (e.g. answering product questions and participating in webinars)
Job Summary
Full Time
$57k-71k (estimate)
03/19/2024
05/18/2024
assaabloy.com
POMONA, CA
3,000 - 7,500
2010
DAVID M LUTZ
<$5M
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About Assa Abloy
ASSA ABLOY is the global leader in access solutions with sales of SEK 94 billion and 49,000 employees. The Group has operations in over 70 countries and sales worldwide. Using the latest technologies we open doors to events, hospitals, homes, hotels, airports, education and businesses. Working for ASSA ABLOY means that you will be part of a dynamic and agile environment, developing innovative solutions to improve our customers' lives. ASSA ABLOY offers a variety of career paths. Covering all areas from development and production to installation and service. Whether you are into sourcing, logis...tics, sales, marketing, service, finance, IT or HR, we have possibilities for you. Our key message People make it all happen! We believe that amazing things happen when we pull in the same direction and focus on achieving common goals. We let our employees take responsibility and strongly believe that accountability enables growth and development. Follow us to find all about who we are, what we do and lets start your ASSA ABLOY journey. ASSA ABLOY is committed to protecting you personal data. Learn more at http://bit.ly/2G20eS7
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