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Technical Support Engineer
Swisher Jacksonville, FL
$65k-81k (estimate)
Full Time | Wholesale 8 Months Ago
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Swisher is Hiring a Technical Support Engineer Near Jacksonville, FL

The position coordinates the design, modification, installation, maintenance, repair and troubleshooting of all product making and finishing machinery and processes by all brand verticals. Training of SDI personal.

RESPONSIBILITIES

Supervise machine repairs.

Troubleshoot machines.

Supervise and train personnel.

Advise CSP on parts updates and revisions.

Perform Factory Acceptance Test. (FAT)

Create and carry out installation and maintenance plans.

Evaluate machine efficiencies and maintain records.

REQUIREMENTS

7 to 10 years of manufacturing and packaging machine experience

Background in machine design, installation, repair, and PLC knowledge.

Supervisory skills

Proficient in AUTOCAD

Analytical and critical thinking skills

PHYSICAL REQUIREMENTS

May be sitting and/or using a computer for an extended period of time

GUIDING PRINCIPLES

  • Integrity – Earns the trust by behaving in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
  • Collaboration – Collaborates with other staff to integrate and complement business strategies across multiple channels. Communicates decisions in an effective manner to internal and external stakeholders.
  • Action-Oriented – Demonstrates a strong commitment, interest, and desire to actively contribute and participate in departmental and company initiatives.
  • Relationships – Plays a vital role in building and maintaining internal and external customer relationships and possess the ability to work with a work group or team.
  • Continuous Improvement – Monitors/Assesses performance of yourself, other individuals, or needs of the organization to make improvements or take corrective action. Identifies and analyzes problems and evaluates alternate solutions and makes recommendations in the best interest of the organization. Dynamic Growth - Demonstrates a desire and drive to acquire necessary knowledge, skills, and competencies to best serve the needs of the organization and its employees. Demonstrates the ability to reflect on and learn from experiences

#MON

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$65k-81k (estimate)

POST DATE

09/07/2023

EXPIRATION DATE

07/07/2024

WEBSITE

swisher.com

HEADQUARTERS

DARIEN, CT

SIZE

1,000 - 3,000

FOUNDED

1861

TYPE

Private

CEO

PETER J GHILONI

REVENUE

$200M - $500M

INDUSTRY

Wholesale

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About Swisher

Swisher manufactures and distributes cigars and smokeless tobacco products for retailers and wholesalers.

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The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.

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If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Support Engineer job description and responsibilities

Responsible for providing technical support to clients in person and remotely.

02/27/2022: Tallahassee, FL

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

01/25/2022: Paramus, NJ

Technical support engineers need to rise above, and not respond with anger or frustration.

03/24/2022: Grand Forks, ND

Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.

02/19/2022: Huntington, NY

They ensure that all technical aspects are functioning optimally.

03/02/2022: Champaign, IL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support Engineer jobs

Taking ownership of customer issues reported and seeing problems through to resolution

04/11/2022: Chillicothe, OH

Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.

03/29/2022: Orange, CA

A Technical Support Engineer provides customer service for computer hardware and software.

03/30/2022: Grand Forks, ND

Technical support engineers require a variety of hard skills and soft skills.

04/10/2022: Killeen, TX

A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.

01/31/2022: Lawrence, MA

Step 3: View the best colleges and universities for Technical Support Engineer.

Butler University
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