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ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.
Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available for a Customer Excellence Specialist.
Your Role in Keeping the Future in Safe Hands…
As a Customer Excellence Specialist, you will play a pivotal role in ensuring our customers have a seamless experience from onboarding through ongoing support. You’ll be the bridge between our customers and the company, addressing their needs, resolving issues, and providing timely solutions. This role combines remote support work with occasional construction site visits to enhance customer satisfaction.
Responsibilities:
Customer Support:
On-Site Visits:
Remote Assistance:
Customer Relationship Management:
Travel:
TECHNICAL SKILLS:
You will have a minimum of 1 year’s business to business direct sales/customer service experience, be intelligent, well presented and confident. You will be likeable, be able to quickly build rapport with new contacts, and be resilient and target driven. You will be a self-starter who is able to operate independently when needed.
Technically, you will need to have a basic understanding of technical concepts including back-end systems, software integrations, and user experience flows, as well as experience selling and performing customer service for complex IT solutions including integrations with different platforms.
GENERAL REQUIREMENTS:
The Customer Excellent Specialist will comfortable visiting construction sites and be required to perform other duties over and above core development responsibilities. This includes, but is not limited to:
PERSONAL ATTRIBUTES:
Job Type: Full-time
Benefits:
Weekly day range:
Work setting:
Education:
Experience:
Work Location: Hybrid remote in Richardson, TX 75081
Full Time
$55k-72k (estimate)
04/29/2024
08/26/2024
assaabloy.com
POMONA, CA
3,000 - 7,500
2010
DAVID M LUTZ
<$5M
ASSA ABLOY is the global leader in access solutions with sales of SEK 94 billion and 49,000 employees. The Group has operations in over 70 countries and sales worldwide. Using the latest technologies we open doors to events, hospitals, homes, hotels, airports, education and businesses. Working for ASSA ABLOY means that you will be part of a dynamic and agile environment, developing innovative solutions to improve our customers' lives. ASSA ABLOY offers a variety of career paths. Covering all areas from development and production to installation and service. Whether you are into sourcing, logis...tics, sales, marketing, service, finance, IT or HR, we have possibilities for you. Our key message People make it all happen! We believe that amazing things happen when we pull in the same direction and focus on achieving common goals. We let our employees take responsibility and strongly believe that accountability enables growth and development. Follow us to find all about who we are, what we do and lets start your ASSA ABLOY journey. ASSA ABLOY is committed to protecting you personal data. Learn more at http://bit.ly/2G20eS7
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