45 Director of Guest Services Jobs in Minneapolis, MN
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ASM Global is Hiring a Director of Guest Services Near Minneapolis, MN
Essential Duties & Responsibilitiesincluding but are not limited to:
- Provide overall leadership for all services and activities involved in facility admissions, guest experience, and emergency preparedness, using independent judgment and personal initiative
- Plan, develop, and implement programs to enhance the guest experience and satisfaction
- Create flexible solutions to ensure smooth guest flow throughout the Target Center campus
- Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; identify opportunities for improvements and implement enhancements
- Direct, train, motivate, and evaluate guest services staff; provide and/or coordinate staff training; work with employees to foster a culture of exceptional customer service; implement disciplinary and termination procedures
- Plan, direct, coordinate, and review the work plan for the Guest Services Department and all other assigned programs and functions; meet with staff regularly to identify and resolve challenges; assign work activities, projects, and programs; monitor workflow; review and evaluate work products, methods, and procedures
- Lead weekly briefings with internal stakeholders to discuss guest services strategies and initiatives
- Assist the Event Management team in the development of event-specific guest services plans
- Direct the scheduling of guest services staff
- Manage and participate in the development and administration of the Guest Services Department’s annual budget; forecast future needs, training, equipment, materials, and supplies; and monitor expenditures
- Provide leadership to staff in handling guest concerns and emergency response situations
- Establish and maintain effective working relationships with local, State, and Federal agencies to enhance guest safety and satisfaction
- Communicate priorities to staff through daily and weekly meetings
- Conduct a variety of operational studies; recommend modifications to guest services programs, policies, and procedures as appropriate
- Interpret and apply company policies, procedures, and standards related to guest services
- Develop staffing plans for events, ensuring alignment with guest service goals and industry standards
- Be available on-call 24/7, as needed, based on venue activities
- Perform other duties as assigned by the General Manager or Assistant General Manager.
Education And/or Experience
- Must possess current working knowledge of operational characteristics, services and activities of public facility security and safety programs; crowd management and control techniques; principles of municipal budget preparation and control; pertinent Federal, State, and local laws, codes, and regulations
- Five (5) years of an increasingly responsible leadership role in the development and management of a customer service program in a public facility, convention center, stadium or arena
- Bachelor’s degree required, and three years related experience and/or training or the equivalent combination and experience with developing and leading a guest service program in a major venue
- Prior management experience, including the ability to direct, train, motivate and evaluate staff
- Must be able to provide clear and effective direction to staff in emergency response situations
- Prior experience with Union-represented personnel preferred
- Prior experience with negotiating collective bargaining agreements preferred
- Must be proficient in Microsoft Excel, Word, and Outlook, as well as experienced and knowledgeable about the security related IOT
- Must be willing and able to work nights, weekends, and holidays
- Experience as a security professional knowledgeable in security procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility
- Operate a portable radio and standard office equipment including copier and fax machine
- Organize and prioritize work to meet deadlines
- Maintain an effective working relationship with clients, employees, guests, and others
- Be licensed and insured to operate a motor vehicle in the United States
While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways or balance. This position requires work inside and outside of the building and some exposure to adverse conditions.
NoteThe essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Job Summary
Full Time
$33k-53k (estimate)
05/27/2024
06/05/2024
asmglobal.com
NORTH LITTLE ROCK, AR
50 - 100
2013
MICHAEL MARION
<$5M
Related Companies
About ASM Global
ASM GLOBAL - IMAGINE THE EXPERIENCE We are excited to announce that AEG Facilities and SMG have officially combined to form ASM Global. ASM Global will have a portfolio of more than 300 of the worlds most prestigious convention and exhibition centers, arenas, stadiums and performing arts venues. Imagine an opportunity exponentially greater than each of us alone. We brought together two industry leaders AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in venue management, marketing and other services to create ASM Global. Together, we are establish...ing a new benchmark of excellence in managing live experiences, from convention and exhibition centers to world-renowned live entertainment, sports and special-event venues. Combining our expertise to deliver increased value and enhanced capabilities to municipalities, venue and team owners, content creators and event organizers worldwide, all in service of creating amazing experiences and life-long memories. As the worlds most trusted venue manager, we have global reach that is unmatched in our industry. Our expertise and experience tailor all the resources we have accumulated to deliver the localized solutions that create the places where communities come together, celebrate and thrive.
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The job skills required for Director of Guest Services include Guest Service, Scheduling, Customer Service, Leadership, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Guest Services. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Guest Services. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director of Guest Services positions, which can be used as a reference in future career path planning. As a Director of Guest Services, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Guest Services. You can explore the career advancement for a Director of Guest Services below and select your interested title to get hiring information.
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