DUTIES AND RESPONSIBILITIES • Provide customer service and visitor information to visitor and residents at various locations (Downtown, El Paso International Airport, and mobile visitor center at offsite events). • Participate in general visitor information center functions including but not limited to creating itineraries for visitors based on requests, provide driving and walking directions, information on upcoming events, etc. • Keep brochure racks stocked and brochures ordered as needed. • Must maintain a clean and organized visitor information center. • Duties might include selling items such as postcards and other retail promotional items. • Answer and appropriately route incoming telephone calls. • Record detailed messages from callers and/or visitors. • Must be able to work holidays and weekends. • Act as handler for Amigo Man, city mascot. • Acts as a docent for tours to the public as needed. • Work various locations including offsite events with the public. • Provide directional information for travelers at El Paso International Airport Visitor Center. • Act as a docent for prescheduled tours of downtown El Paso or other attractions as needed. • Assist administration during meetings, conventions, and events, as necessary. • Promote events, programs, and social media channels for Destination El Paso. • Aid in planning and execution of Visit El Paso events. • Track and record phone call, FaceTime, and walk-in interactions. • Perform other duties as assigned. EDUCATION AND/OR EXPERIENCE High School Diploma or GED. Must have good knowledge of the city of El Paso and customer service. Must have the ability to understand and follow oral and written instructions; ability to tactfully handle irate tourists and residents; ability to establish and maintain effective working relationships with fellow employees and the public. Spanish preferred but not required. KNOWLEDGE, SKILLS & ABILITIES • Maintain a good knowledge of El Paso and keep current with news, restaurants, attractions, hotels and any other pertinent information that would be beneficial to tourists and residents. • General knowledge of city of El Paso to provide directions. • Demonstrate skills in customer relations and problem solving. • Remain flexible and adjust to situations as they occur. • Resolve problems, address complaints as they arise, work effectively under pressure and produce accurate results. • Use multi-line telephone system and other office equipment including computers, tablets, and printers. • Computer knowledge in Windows, Microsoft Word or Microsoft Excel, and Internet. • Familiarity with Apple products (iPad). • Must be able to lift more than 30 lbs. and sit for a long period of time. • Must have a valid driver’s license; must drive to the various Visitor Information Centers and offsite events. WORKING ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Work extended and/or irregular hours including nights, weekends and holidays, as needed. • Work under adverse indoor/outdoor conditions including extreme heat and cold. • Work in loud environments surrounded by crowds. ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.