Company DescriptionAsk ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive, innovative and successful companies.Job DescriptionResponsibilities include:• Assist with development of junior business analysts through mentoring.• Define and document system requirements for issues or new processes as prioritized by the business • Develop, track and translate business requirements into written technical and functional specifications and manage changes as required• Serve as liaison for business units and technology teams to ensure technical solutions meet user needs• Provide consistent, frequent communication and support to business and facilitate communication between the business and IT from initial requirements to final implementation• Research, analyze, and summarize requirements to make recommendations on behalf of business units• Research potential technical issues (adhoc query writing)• Review processes and procedures and document and maintain accordingly• Evaluate the effectiveness and efficiency of the agency's processes and, as necessary, make recommendations to improve• Develop use cases and utilize automated test plans to ensure high quality of product• Coordinate with business on user testing and validate that requirements are operating as expected• Drive design and review of use cases, process change requests, and facilitate user acceptance• Coordinate walk-through and sign-offs, verifying with business that use cases and process documents portray specific business needs• Evaluate and provide training as neededREQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):• 7 or more years’ experience with business analysis in a complex technology environment• Experience and working knowledge of public sector pension, claims, and benefits systems or accounting related systems• Working knowledge and experience in the areas of business process review, business process improvement and re-engineering concepts and practices• Possess Critical thinking, decision-making and problem solving skills• Planning and organizing• Ability to drive results• Excellent Personal Communication skills• Facilitate communication verbally, in writing and through presentations• AdaptabilityREQUIRED EDUCATION:Bachelor’s degree in Business Administration, Computer Science or related field.Additional InformationAll your information will be kept confidential according to EEO guidelines.