ABOUT US

Since 1993, Asiamerica Group, Inc. has served the nutritional supplements, food, beverage, cosmetic, pet food and personal care industries. As a global ingredients distributor, we are dedicated to providing our customers with the highest quality ingredients that support optimal health and wellness. Our office is in Montvale, NJ.

THE ROLE

The Sales & Operations Associate plays a critical role in working directly with our suppliers and customers. He/She is self-motivated, detail-oriented, and is diligent in data-entry while also passionate about process automation and continuous improvement. The Sales & Operations Associate will guide communication between the customer and sales team to ensure customers' needs are met in the most efficient and cost-effective way.

KEY RESPONSIBILITIES

• Coordinate, process and track all stages of the sales cycle, from supplier procurement to customer order fulfillment and post-delivery invoicing
• Communicate with vendors and customers to address any questions and requests, including confirming pricing, inventory availability and providing ship date information
• Monitor inventory levels to ensure optimal stock levels and perform quarterly internal audits
• Analyze client schedules and prioritize orders
• Prepare any necessary documentation required for sales orders and invoices
• Track and trace shipments to ensure timely receipt from suppliers and timely order fulfillment for our customers
• Assist with internal file management (hardcopy and digital) and the implementation of workflow systems and tools
• Coordinate paperwork and documentation necessary to comply with FDA, tariff and customs regulations
• Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
• Maintain accurate customer records, managing data entry needs into accounting (Sage, Quickbooks) and workflow management systems (Monday.com)
• Resolve issues and handle customer complaints internally and externally
• Coordinate with relevant stakeholders to ensure orders are dispatched / delivered on time and manage customer expectations
• Facilitate day to day processes within the office and perform other tasks and duties as requested

REQUIREMENTS

• Minimum 3 years’ experience, Associate’s/Bachelor’s Degree preferred
• Excellent communication skills, both written and verbal, with the ability to communicate effectively with internal and external stakeholders
• Ability to thrive in a fast-paced environment with tight deadlines, whilst maintaining a pro-active approach
• Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
• Independent and self-motivated without need for extensive direction; will proactively pick things up and take ownership
• Advanced proficiency in all Microsoft Office programs and affinity for software applications
• Organization and attention to detail a must

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What are your salary expectations?

Education:

• Associate (Required)

Experience:

• work: 3 years (Required)

Work Location: In person