A minimum of a Bachelor’s Degree from an accredited U.S. college or University; a minimum of five years of experience in adult learning, workforce development, career training or other employment related field; prior experience working with populations similar to the District’s TANF customers; proficient at facilitation and coaching; must be an effective communicator; computer literate; ability to create stimulating learning environments and keeping customers engaged; mastery of all the key activates that customers must complete to successfully gain and retain employment. Experience facilitating small and large groups, training and presenting. Knowledge of diverse audiences. Ability to provide personalized assistance to customers. Proficient in the use of Microsoft Office and Quicken System. Excellent organizational and communication skills. Ability to work in a deadline oriented work environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :

• Assist Customers with resume development.
• Build motivation and self-confidence.
• Evaluate customer’s skill levels to job match and counsels customers accordingly.
• Help ensure customers have attended interview workshops.
• Assist in conducting mock interviews.
• Coach customers individually in preparation for employment interviews.
• Develop job opportunities.
• Partner with staffing agencies to create employment opportunities for customers.
• Market program to community employers.
• Assist in development of Individualized Career Plan.
• Interpret CASAS ESC appraisal scores, review results with the customers and their assigned Case Manager, and make referral recommendations to Education Slot Providers.
• Assist staff in workshop activities, recruitment job fairs, retention and other employment activities in and outside of the Resource Center.
• Follow up with customers to make certain job placement has been effective and successful.
• Explore barriers to employment retention, counsels customers accordingly and engages them immediately in alternative job placements.
• QA and process weekly customer stipends
• Reconcile processed support services daily, weekly, and monthly with Corporate Office
• Prepare support services supporting documentation for monthly invoice
• Perform other duties as may be assigned by management.

PERCENTAGE OF TIME DEDICATED TO PROJECT: 100%

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required.