ROLE DESCRIPTION Job title Servicenow Administrator Reports to: ServiceNow Product Owner Scope of the role: Global - localization: India Number of direct reports: Individual Contributor Number of indirect reports: Job Purpose In charge of the daily administration of the tool to secure its steady performance. In charge of The BAU activities Versioning of the tool Implementation of the functional sprints Required Experience and Knowledge 3-5 years minimum in an Administrator role of a Servicenow platform Strong understanding of Servicenow architecture Certification on Servicenow administration functions Strong expertise of Agile Strong experience of the ITIL framework (ITIL 4 minimum) Sound understanding of the overall company infrastructure Functional competencies Strong understanding of ITIL & ITSM Strong capacity to manage a state-of-the-art BAU of the platform, prepare platform upgrade Work closely with Product Owner to deploy roadmap sprints and inform Product Owner on platform capacity Key responsibilities Throughout all program stages Manage the end-to-end BAU of the platform Daily routines Create Service Requests Create users, access right Set a technical product roadmap to provide strong visibility to all stakeholders on the product life cycle Provide visibility on versioning Provide technical guidance to Product Owner on tool possibility Implement / help managing the CMDB Create if needed processes to collect CMDB information Ensure tool security is in place Access API management Implement processes in the tool Help on building global ITSM processes Incident, Problem, Change, Service Request … Ensure the tool is in a thorough alignment with ITIL 4 framework Manage BAU Platform t budget Licences management Ensure Support Organisation is in place to have a steady state environment Ensure all infrastructure & security aspects are under control At Aliaxis, we design sustainable, easy to install, and innovative solutions to address the world’s water challenges and accelerate the transition to clean energy. Thanks to our 15,000 employees in over 40 countries, our pipes and fitting systems meet our customers’ most demanding needs for the building, infrastructure, industrial and agriculture sectors. Read more about us www.aliaxis.com. Aliaxis’ Purpose Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term. By 2025, we will be focusing on the areas where we can create the biggest impact: on carbon reduction in our plants and on increasing the share of recycled content in our products. In conjunction, we will continue to develop more and better water solutions for society as a whole. We are looking for passionate people that want to be part of our journey and embrace the behaviors that we at Aliaxis stand for: We Dare to challenge the status quo, to innovate and to learn fast, We Care for the environment, our customers and each other, We Deliver by taking accountability for our decisions and actions.