Role Responsible for accurately processing financial transactions and assisting members in the lobby, drive-thru window and/or by telephone. Provides friendly, professional, confidential service to members by assuring a positive experience and minimizing wait time. Major Duties and Responsibilities Demonstrate efficiency with financial transactions for checking, savings, and loan members; receives funds, posts transactions, and processes withdrawals as requested. Processes redemption for bonds as needed. Verbally confirms intended transactions with members to assure needs are met and minimize errors. Processes transactions effectively to ensure minimal errors are made. Balances cash drawer daily to assure accuracy in transactions and notifies supervisor Regarding any outages. Follows established procedures with regards to accepting, determining appropriate holds, and negotiating checks on member accounts. Effectively processes shared branching transactions according to Shared Branching Operating Rules and Regulations. Create and maintain a clean, neat, and professional work environment and have a positive outlook and behavior toward members and team members. Assist other departments and branches with transactions as needed, provide support for branch managers with staffing needs and fulfilling member requests. Assists with member care center calls as needed. Adheres to service standard expectations by exceeding established sales and service goals monthly. Identifies cross sell opportunities through engaging in conversation with members to determine product and service needs. Comply with all company policies, procedures, and service standards. Comply with all applicable laws and Regulations. All other job responsibilities as assigned by management. Knowledge and Skills Experience Six months of customer service and/or cash handling experience. *A college degree will satisfy the requirement for 2 years of experience required. Education/Certifications/Licenses High school degree or GED required. Interpersonal Skills A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. Ability to communicate information of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance. Ability to develop and foster strong working relationships with team members and members to ensure we are achieving the overall mission and vision of the credit union. Incorporate core values into daily activities and decisions. Other Skills Good written and oral communication skills Time management skills Ability to prioritize and multitask Logic and reasoning skills Attention to detail Microsoft Office ADA Requirements Physical Requirements Perform primarily sedentary work with limited physical exertion and regularly lifting cash box of up to 10 lbs. and coin bags up to 30 lbs on occasion. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to stand for long periods of time. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to use basic math skills and spell accurately up to a high school graduate level. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time. ASE Credit Union is an Equal Opportunity Employer Job Posted by ApplicantPro