Job Functions

Essential Duties and Responsibilities

• Timely and accurate processing of assigned disbursements (loans, terminations, hardships, etc.)
• Assist with reconciliation of 1099R records by researching and resolving discrepancies on payouts including applicable state and federal tax withholding, fees, etc.
• Partner with various trust companies, recordkeepers and internal departments to ensure participant checks are mailed timely.

Also ensure all trust excesses are identified and invested or resolved timely.

• Timely and accurate production and distribution of 1099R’s, RMD’s, death benefits, corrective distributions, and other cyclical events related to distribution processing.
• Timely and accurate reinvestment of un-cashed and / or voided distribution checks.
• Effectively communicate (verbal / written) with clients on transaction forms that are not in good order and follow up as necessary to ensure timely completion.
• Ability to identify basic internal escalated issues / concerns and refer to your leadership team.
• Consistently provide a high level of customer service while communicating and coordinating with internal / external business units to assist in issue resolution.
• Partner with other departments as a resource when issues and / or questions arise
• Resolve basic internal and external client issues by responding to all correspondence within communicated and departmental standard timeframes.
• Collaborate with team members to continuously improve processes that enhance the ability to meet team goals and objectives.
• Document procedures and workflows.
• Responsible for protecting, securing, and proper handling of all confidential data held by FuturePlan to ensure against unauthorized access, improper transmission, and / or unapproved disclosure of information that could result in harm to FuturePlan or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.

Section 3 : Experience, Skills, Knowledge Requirements

• 1-3 years of experience in loans and distributions, retirement plans or related field
• Demonstrates ability to document procedures that are clear and easy to understand. Effectively communicates with clients on specific tasks.
• Technical Knowledge - Minimal ERISA knowledge or job specific technical knowledge required. Demonstrates in depth understanding of assigned tasks.
• Works efficiently with a pre-defined schedule or set of existing priorities, with ability to effectively adapt if a situation calls for it.

Responsibility to manage own tasks but may need assistance dealing with conflicting priorities.

• Works well independently on specific tasks. May require some direction in more complicated tasks. Able to develop and maintain rapport with others and demonstrates respect for others.
• Bachelor’s degree preferably in Business Administration, Management, Finance or equivalent work experience
• Familiarity MS-Office software applications, including Excel & Word

Last updated : 2024-05-24