• Review past due client A/R and Work-in-process
• Must update and maintain notes, comments, follow-up dates and tasks for assigned portfolio
• Respond to and resolve queries from attorneys and clients regarding payments
• Research billing discrepancies and special payment arrangements
• Work with Billing Department and Client Cash Application to resolve collection and billing issues as needed
• Access and use various e-billing platforms to check status of invoices as necessary
• Generate and analyze reports related to timing of payments or as needed by billing attorneys
• Special projects as assigned
• Prepare and submit monthly invoices
• Review and ensure all client guidelines, internal procedures and firm guidelines are followed and kept up to date in a timely manner
• Act as a liaison between billing attorney and clients to address billing and/or payment questions and issues
• Assist with special billing projects and attorney requests
• Work directly with the attorneys, managing all aspects of billing and monitoring unbilled and accounts receivable balances

Requirements

• Microsoft Office 2016 knowledge with Excel and Outlook
• Must be experienced with law firm billing processes (both paper based and electronic billing) and have several years of experience
• Must be able to work independently
• Must be extremely organized and self-starting
• Must have a minimum of 5 years of hands-on experience with law firm A/R processes
• Knowledge of Elite 3E software a plus
• Knowledge of Star Collect or Star Cash a plus
• Excellent written and oral communication skills
• High degree of initiative and ability to plan, prioritize and manage multiple tasks
• Ability to establish and maintain good relationships with individuals at many levels of internal and external organizations
• Proficiency with Microsoft Word
• Ability to work in a team environment with a customer service focus