1 Support Center Analyst Level 2 Job in Louisville, KY

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Support Center Analyst Level 2

Ascendum

Louisville, KY | Full Time

$48k-61k (estimate)

0 Months Ago

Support Center Analyst Level 2

Ascendum Louisville, KY

$48k-61k (estimate)

Full Time | IT Outsourcing & Consulting 0 Months Ago

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Ascendum is Hiring a Support Center Analyst Level 2 Near Louisville, KY

Job Description

Advanced electronic repair technician with the ability to troubleshoot and repair electronic circuits and equipment.
Ability to troubleshoot and repair advanced electronic circuits and equipment.
Ability to operate a soldering and rework station.
Ability to train associate technicians in the repair and operation of electronic equipment.
Ability to lead a team, organize and oversee projects.
Knowledge of loading operating system software on computers, mobile devices and updating firmware as required.
Working knowledge to update IP addresses and navigate enterprise software systems.
Ability to work within a team environment and use effective communication.
Physical demands include, but are not limited to, high aptitude for standing and walking endurance, sitting while driving to various stores, lifting, and carrying up to 70 pounds, pushing and pulling climbing ladders of various types, bending, squatting, and kneeling, and working in different temperatures inside and outside the store.

Key Responsibilities

Troubleshoot and repair advanced electronic circuits and equipment.
Operate a soldering and rework station.
Train associate technicians on the repair and operation of electronic equipment
Lead a team, organize, and oversee projects.
Perform electronic component replacement.
Navigate and investigate electronic controls interfaces.
Load operating system software on computers, mobile devices and update firmware as required.
Update IP addresses and navigate enterprise software systems.
Maintain an accurate and organized inventory of parts.
Repair mobile electronic devices such as tablet and handheld devices
Work within a team environment and use effective communication.
Communicate with customers regarding the proper use of equipment and diagnose service issues.
Utilize company email system to send and receive messages.
Complete all repair, labor, parts purchasing and usage documentation in a timely fashion.
Comply with all department and company policies and procedures.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$48k-61k (estimate)

POST DATE

06/03/2023

EXPIRATION DATE

07/12/2024

WEBSITE

www.ascendum.com

HEADQUARTERS

Cincinnati, Ohio

SIZE

1,000 - 3,000

CEO

Michael Papianou

REVENUE

$200M - $500M

INDUSTRY

IT Outsourcing & Consulting

About Ascendum

Founded in 2008 and headquartered in Cincinnati, Ohio, Ascendum is a global digital innovation firm that delivers information technology solutions to its clients.