Mainly local travel in Greater Cincinnati area on a daily basis. Overnight stays may be required on short notice in other parts of the Service area.

Required travelling to customer sites for about 30-40miles (70-80% travel)

- Knowledge and expertise working with printers preferred

- Minimum Vocational/Diploma / Associate Degree (technical field with 3 years field service experience).

- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures

- Provide mechanical and electrical support on-site.

- Electro Mechanical troubleshooting, Customer facing communication, Internal communication

- Deliver services to large enterprise, complex or corporate accounts

- Use proactive monitoring procedures/tools to identify problem prevention opportunities

- Experience with support of full range of commercial and industrial large mass volume digital printers products

Knowledge/Skills:

- Strong mechanical technical and communication kills and ability to improvise

- Strong Customer relationship skills & ability to manage complex Customer problems.

- Good teamwork with peers and personnel

- Demonstrate consistent, acceptable performance

- Schedule and participate in on-site account support meetings both internal and external

- Extensive travel for training (6 weeks in 1st year)

Job Type: Full-time

Pay: $25.83 - $33.00 per hour

Expected hours: 40 per week

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Cincinnati, OH 45209 (Required)

Ability to Relocate:

• Cincinnati, OH 45209: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person