SUMMARY
The Service Technician-Trailer provides repairs, maintenance and care for the customer’s equipment which shall be of the highest possible standard of quality.
ESSENTIAL JOB DUTIES: (This is a list of essential job duties but is not intended to be exhaustive. Other duties may be added or removed at management discretion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All duties listed may not be required at all locations.)
Technical proficiency and teamwork:
1. Obtain and maintain Class A certification. Attend hands-on classes as required.
2. Strive for a 90% or higher proficiency average.
3. Conduct self in a professional manner while demonstrating a strong work ethic.
4. Perform repairs correctly and efficiently.
5. Disassemble and reassemble in proper sequence so that another tech can easily follow your work.
6. Foster the Service “Team” attitude by interacting with others in a positive manner.
7. Ability to work daily and overtime as required.
8. Ability to assist in other work-related areas as requested.
Technical support and development:
1. Review customer’s concerns and recent service history to gain a greater understanding of the vehicle complaint and concerns.
2. Communicate professionally with team members and customers.
3. Obtain required information and documentation to initiate and successfully file warranty claims.
Customer satisfaction:
1. Perform a courtesy inspection of every vehicle.
2. Communicate any repair/preventative maintenance needed which is not noted on the work order. Always identify the three “C’s” – Complaint, Cause, Correction.
3. Determine necessary parts needed to complete repairs in a timely manner.
4. Verify all service work has been performed and completed with the highest possible standard of quality.
Communication:
1. Advocate open communications between shift technicians and your supervisor to ensure an efficient flow of information.
Compliance:
1. Promote a safe (i.e. eye protection, etc.) and clean work environment.
2. Ability to be insurable, drive a vehicle, and obtain and maintain a CDL (if required by location) with appropriate endorsements.
3. Promote the proper use, care and storage of company tools and equipment.
Other duties as assigned.
SKILLS /TRAINING/EDUCATION REQUIREMENTS
1. High School Diploma, 2-year Technical School preferred. Equivalent amount of work experience may be considered in lieu of schooling.
2. Unrestricted Driver’s License – Technician must be able to safely drive vehicles around the location property as well as pull vehicles into the shop bays.
3. CDL A or B License beneficial, assistance will be given to obtain if willing. (Some locations may require a CDL)
4. Sheet metal work
5. Fabricating and welding of steel and aluminum.
6. Carpentry and wood working.
7. Pneumatic brake systems.
8. Roll up door repair and maintenance.
9. Air ride and spring ride diagnosis and repair procedures.
10. Ability to learn and understand the physics of how trailers support and carry the weight of a load without failure in order to make the proper repair.
11. Electrical wiring systems and ABS braking repairs.
12. Mechanical ability to maintain wheel end and brake system repairs.
13. Perform heavy duty truck/trailer repair and maintenance.
14. Operate power and hand tools and other equipment used in servicing vehicles.
15. Move freely throughout the service area, including continuous physical effort; climbing in/out of trailers, underneath trailers, bending, walking, manipulating tools/equipment, etc.
16. Written (for documenting work) and verbal communication skills.
17. Build and maintain positive relationships with co-workers and customers.
18. Read and interpret work orders, service information and wiring diagrams.
19. Use testing equipment including computers, and other electronic diagnostic equipment to determine failed components.
20. Perform basic math calculations.
WORK CONTACTS:
Internal contacts will consist of co-workers, immediate and departmental managers to exchange and provide information as well as to present and discuss information and/or issues.
External contacts may consist of discussing repairs with customers.
SUPERVISORY RESPONSIBILITY:
This position has no direct supervisory duties.
PHYSICAL REQUIREMENTS:
ADA - CHECKLIST FOR PHYSICAL ACTIVITIES & REQUIREMENTS, VISUAL ACUITY, AND WORKING CONDITIONS OF THE POSITION
BASIC PHYSICAL REQUIREMENTS:
Approximate: 8-10 Hour Day (may be longer during peak season)
Key: “O” Occasional = 0% to 33% N/A = Not Applicable
“F” Frequent = 34% to 66%
“C” Continuous = 67% to 100%
Standing F
Sitting O
Walking F
Bending/Kneeling/Crouching/Stooping F
Reaching above shoulder F
Climbing (stairs, ladders, etc.) O
Working on Heights:
Unprotected heights O
Protected heights O
Lifting Weights from 0 to 100 pounds O
Push/Pull/Maneuver Equipment/Products/Materials Weighing from 0 to 100 Pounds F
Being around and/or Operating Moving Machinery/Equipment C
Operating a Vehicle (as a part of your job) O
Read/Monitor Gauges on Various Equipment/Machinery F
Hand Movements:
Recording Data O
Operating Office Equipment O
Operating Computer O
Simple Grasping (right and left) F
Firm Grasping (right and left) F
Fine Manipulation (right and left) O
Foot Movement to Operate Foot Controls O
Vision: Good Vision, Corrected to Normal; or Ability to Access Required Information and to Perform Job Duties YES
Color Definition Required: YES
Hearing: Good Hearing, Corrected to Normal; or Ability to Communicate/Understand Required Information and to Perform Job Duties
YES
Mobility: Ability to be mobile throughout required work areas; please indicate frequency such as occasionally, frequently, or continuous. F
Office O
Multiple locations N/A
Warehouse O
Equipment/Maintenance or Repair Area C
Rough Terrain O
Other
The physical requirements of this position. (Please check only one block)
Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
X
The visual acuity requirements including color, depth perception, and field vision. (Please check only one block)
The worker is required to have visual acuity to perform an activity such as: operates machines, such as lathes, drill presses, power saws, and mills where the seeing job is at or within arm's reach; performs mechanical or skilled trades tasks of a non-repetitive nature, such as carpenter, technicians, service people, plumbers, painters, mechanics, etc.
X
The conditions the worker will be subject to in this position. (Please check all blocks that apply)
The worker is subject to both environmental conditions. Activities occur inside and outside. X
The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
X
The worker is subject to vibration. Exposure to oscillating movements of the extremities or whole body. X
The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
X
TRAINING:
Safety: Other:
Lock Out-Tag Out On-the-job-training
Right to Know/Hazardous Materials/Chemicals Employee Handbook
Emergency Procedures
Personal Protective Equipment