The Idealease General Manager is responsible for managing the overall activities of the Lease and Rental departments within their allocated region. The Idealease General Manager will implement and monitor resources affecting personnel and the financial objectives of the company to grow the Idealease business profitably.
ESSENTIAL JOB DUTIES: (This is a list of essential job duties but is not intended to be exhaustive. Other duties may be added or removed at management discretion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All duties listed may not be required at all locations.)
Primary Responsibilities
1. Provide effective leadership and development of Idealease staff within assigned locations.
2. Drive Profitable Growth in accordance with growth forecasts and plans.
3. Develop and implement an annual business plan including sales forecasts, budgets and quarterly projections.
4. Develop and implement operating policies and procedures in conformance with company objectives.
5. Maintain all lease and rental facilities, vehicles, signage and any other company assets in accordance with Idealease Brand Standards.
6. Recruit and hire employees as business levels dictate.
7. Safeguard company assets by maintaining strong internal controls.
8. Review all company financial and operating statements and initiate corrective action for improvement in operations.
9. Promote an atmosphere of cooperation, teamwork and good will with all employees within Idealease and the dealership.
10. Reinforce and mandate the Idealease Core Values of Expertise, Responsiveness, and Stability.
11. Monitor and measure Overhead per Unit (OPU).
Lease, Rental & Dedicated Maintenance Sales
1. Supervise and motivate sales personnel to secure new business.
2. Establish an annual marketing plan and a go-to-market strategy in conformance with the annual business plan and budget.
3. Establish a rating policy and procedure for sales personnel to utilize when proposing new Idealease business.
4. Establish goals and quotas for all sales personnel, reviewing on a regular basis.
5. Approve any new contracted business.
6. Assist in lease sales production as required with key accounts.
7. Communicate regularly with large volume lease and rental customers.
8. Manage customer conflicts so Account Manager does not lose standing with customer.
Maintenance
1. Supervise and motivate the Idealease Service Manager (ISM), focusing on cost controls and customer satisfaction. Maintenance costs for FSL and Rental should be less than 20% of revenue.
2. Develop a full understanding of all maintenance resources available on the Idealease Portal and Resource Centre.
3. Review the manpower needs and scheduling with the ISM on a regular basis.
4. Monitor inventories of parts, tires, lubricants and fuel to ensure all items are accounted for correctly and within forecasted and budgeted levels.
5. Monitor warranty programs and warranty recovery.
6. Review monthly financial, income statements and reports with the Idealease Service Manager.
7. Develop and initiate corrective action as necessary.
8. Monitor and review customer service levels on a continual basis with the ISM.
SKILLS /TRAINING/EDUCATION REQUIREMENTS
1. Seven (7) to ten (10) years general business background; two (2) to three (3) years supervisory experience preferred with some industry knowledge.
2. Ability to analyze complex and varied financial data and produce required financial reports.
3. Must be customer sensitive and able to listen, understand and communicate professionally with all customers, both external and internal.
4. Maintain a high degree of product and technical knowledge.
5. Knowledge of dealer and fleet maintenance procedures and systems.
6. Working knowledge of International and supplier/vendor warranty policies.
7. Must be a team player with a strong sense of commitment to the customer.
8. Ability to effectively communicate orally and in writing within the department and other areas of the Company, as necessary.
9. Ability to interpret and work from oral and written instructions.
10. Ability to operate all office equipment necessary to accomplish job duties such as computers, calculators, copiers, telephones, etc.
11. Ability to legibly document data for record keeping purposes.
12. Ability to remain calm and professional during peak periods of activity.
13. Knowledge of organizational methods and the ability to manage multiple tasks simultaneously.
14. Ability to work daily as required.
WORK CONTACTS:
Internal contacts will consist of co-workers, immediate and departmental managers and executives to exchange and provide information as well as to present and discuss information and/or issues.
SUPERVISORY RESPONSIBILITY:
This position will directly manage Idealease rental and leasing agents, administrative staff and the Idealease Service Manager.
PHYSICAL REQUIREMENTS:

• Operates no tools, machines or equipment. x No significant lifting.

Equipment (List all equipment used) Percentage of time per piece of equipment:
Computer/phone/printer/tablet/scanner 100%
Tools: (List all tools used) Percentage of time per tool
ADA - CHECKLIST FOR PHYSICAL ACTIVITIES & REQUIREMENTS, VISUAL ACUITY, AND WORKING CONDITIONS OF THE POSITION
BASIC PHYSICAL REQUIREMENTS:
Approximate: 8 Hour Day (may be longer during peak season)
Key: “O” Occasional = 0% to 33% N/A = Not Applicable
“F” Frequent = 34% to 66%
“C” Continuous = 67% to 100%
Standing O
Sitting F
Walking O
Bending/Kneeling/Crouching/Stooping O
Reaching above shoulder O
Climbing (stairs, ladders, etc) O
Working on Heights:
Unprotected heights O
Protected heights O
Lifting Weights from 1to 30 pounds N/A
Push/Pull/Maneuver Equipment/Products/Materials Weighing from 1 to 30 Pounds N/A
Being around and/or Operating Moving Machinery/Equipment N/A
Operating a Vehicle (as a part of your job) N/A
Read/Monitor Gauges on Various Equipment/Machinery N/A
Hand Movements:
Recording Data F
Operating Office Equipment F
Operating Computer C
Simple Grasping (right and left) F
Firm Grasping (right and left) O
Fine Manipulation (right and left) F
Foot Movement to Operate Foot Controls N/A
Vision: Good Vision, Corrected to Normal; or Ability to Access Required Information and to Perform Job Duties YES
Color Definition Required: YES
Hearing: Good Hearing, Corrected to Normal; or Ability to Communicate/Understand Required Information and to Perform Job Duties
YES
Mobility: Ability to be mobile throughout required work areas; please indicate frequency such as occasionally, frequently, or continuous.
Office F
Multiple locations O
Warehouse O
Equipment/Maintenance or Repair Area O
Rough Terrain N/A
Other N/A
1. The physical requirements of this position. (Please check only one block)
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
X
2. The visual acuity requirements including color, depth perception, and field vision. (Please check only one block)
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
x
3. The conditions the worker will be subject to in this position. (Please check all blocks that apply)
The worker is subject to both environmental conditions. Activities occur inside and outside. X
TRAINING:
Safety: Other:
Lock Out-Tag Out On-the-job-training
Right to Know/Hazardous Materials/Chemicals Employee Handbook
Emergency Procedures
Personal Protective Equipment