3 NOC Analyst Jobs in Chicago, IL
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Ascend Technologies is Hiring a Remote NOC Analyst
PURPOSE:This role will focus on serving clients in support of their local and hosted infrastructure. The NOC Analyst will participate in the maintenance and monitoring of all client environments, respond to alerts from Ascend’s monitoring tools, and perform basic troubleshooting tasks to isolate issues and remediate them, and assist with reporting the health of client infrastructure. The NOC Analyst will support various aspects of server and network environments, including but not limited to the following: Active Directory, Microsoft Exchange, Microsoft SQL databases, Citrix environments, VMWare infrastructure, NAS and SAN storage systems, firewalls, switches, and other network infrastructure, backup systems from various vendors, and VoIP telephony. The NOC Analyst will communicate directly with clients and members of other Ascend teams to address issues with client infrastructure and escalate them properly.RESPONSIBILITIES:
- Respond to incoming alerts to meet contracted SLA requirements
- Analyze, understand and respond to alerts, identifying the underlying root cause and escalating to engineering staff if needed with recommendations for resolution.
- Properly document observations about alerts in corresponding tickets, along with steps taken to troubleshoot.
- Discuss issues with the managed services clients and be able to effectively troubleshoot and resolve client’s issue and/or escalate properly documented issues to engineering staff.
- Recognize recurrent patterns in alerts and provide recommendations for next steps to escalated teams.
- Ensure client satisfaction through timely and frequent communication, both with the client directly and with internal teams.
- Understand and execute standard process and procedures for change management for updating and maintaining client environments.
- CompTIA A and/or Network certification
- Understanding of networking concepts and infrastructure
- Understanding of Microsoft 365 and Azure Environments
- LogicMonitor LMCA Certification (at hire or within first 3 months)
- 6 months - 2 years of similar work experience
- Bachelor's degree in Computer Science, MIS, or equivalent required
- ITIL Foundation version 4
- Demonstrated understanding of common business infrastructure and applications and be able to maintain and monitor the environment, respond to client questions, and troubleshoot issues
- Strong written and verbal communication skills for effective interactions with clients and escalated teams at Ascend, and for documentation of issues and systems
- Background in Microsoft Windows Server operating systems and Active Directory
- Experience in infrastructure monitoring and management tools and system backup
- Experience with Windows client operating systems and standard desktop applications (i.e. Microsoft Office, Edge and Chrome browsers, anti-virus tools)
- Experience working with common server and infrastructure management and monitoring tools (LogicMonitor or equivalent)
- Experience with ServiceNow
- Excellent organizational, verbal and written communication skills
- A passion for technology, problem-solving, and customer service
- Efficiently manage multiple tasks
- Contribute in a fast-paced, team-oriented environment
- Possess strong problem solving and analytical skills
- Exhibit excellent leadership, communication, interpersonal and organization skills
- Upbeat, friendly, motivated and ready to help contribute to our team and the needs of our clients.
Job Summary
JOB TYPE
Full Time
SALARY
$65k-87k (estimate)
POST DATE
01/25/2023
EXPIRATION DATE
04/27/2024
WEBSITE
ascendtechnologies.com
HEADQUARTERS
Loganville, GA
SIZE
50 - 100
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The following is the career advancement route for NOC Analyst positions, which can be used as a reference in future career path planning. As a NOC Analyst, it can be promoted into senior positions as a LAN/WAN Integrator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary NOC Analyst. You can explore the career advancement for a NOC Analyst below and select your interested title to get hiring information.
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