Role : Dispatcher / OfficeAdmin

Industry : Transportation

Location : Vienna GA

HourlyRate : $18$22.00

Remoteor Hybrid Options : NONEWork in theoffice

Type : Fulltime / NonExempt / Benefits

Overview :

TheNonEmergency Dispatcher & Office Administrator will own allaspects of the transactional logistics schedule and officeresponsibilities for their assigned territory.

They will be a keydecision maker in determining which transportation means is optimalfor both cost and time efficiency. This position will have a directimpact on key performance metrics such as ontime delivery customersatisfaction office management and team planning.

A successful candidate will adhere to all safetypolicies and relevant state and regional laws and regulations. Willmaintain excellent service standards respond efficiently tocustomer inquiries and strive for high customersatisfaction.

Requirements :

• 2years of work experience preferably in a dispatcher role or similarrole in a dispatching / transportation environment or officeadministrator role
• A proven work history ofgood attendance is a must
• Some experience inscheduling route planning andoptimization
• Familiarity with CRM systems orother contact management platforms(RouteGenie)
• MS Office / Excel / Word / Outlookexperience
• TechSavvy
• Strongcustomer service orientation active listening excellentoral / written communication
• Ability tofollow directions and meet deadlines in a fastpacedenvironment
• Experience applyingcreativity to problemsolving
• Abilityto effectively manage multiple changing priorities in a fastpacedenvironment

KeyResponsibilities :

• Coordinatingpickup and dropoff times and optimizing routes for efficiency andtimely arrivals. In doing this you will assign routes withconsideration of availability proximity and customerrequirements.
• You may be the primary point ofcontact for customers and drivers regarding handling any issue thatmay arise involving the drivers or customers so phone etiquette andcustomer service skills areimportant.
• Effective communication isimportant as you will need to provide drivers and clients with anyupdates or changes in their schedules or pickuptimes.
• Basic computer skills areimportant as you will utilize software for scheduling anddispatching the trips on a daily as well as proficiency inMicrosoft Word Excel andOutlook.
• Problemsolving skills are alsoimportant as you will encounter various scheduling changesthroughout the day and these will need to be managed as efficientlyas possible to continue to guarantee our customers excellentservice.
• The ability to participate in teamworkis important also when the need may arise to provide support orassist coworkers who work directly withyou.
• Assist the area manager with daily taskswhich may include but are not limited to data entry in ourelectronic recordkeeping system.

Ifyou meet the above requirements and feel confident in your abilityto perform these tasks please apply online or submit your resume to

RemoteWork :

Last updated : 2024-04-30