About us

LOFT creates modern, feminine, versatile clothing for women with one common style goal : to look and feel confident wherever the day takes them.

We empower women to find their authentic self-expression because feeling like yourself is always in style.

Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.

POSITION OVERVIEW

Embraces our diverse, inclusive culture through their behaviors, participating in all activities related to providing a welcoming, safe, and inclusive environment to all associates and customers.

The Concierge will greet all customers, model selling behaviors, contribute to the efforts to prevent shrink and raise and maintain safety awareness.

RESPONSIBILITIES / ACCOUNTABILITIES

• Provides a presence at the store entrance that offers a welcoming, safe, and inclusive experience to all associates and customers.
• Prevents theft through customer service, teamwork, and communication with all employees.
• Offers exceptional customer service in the front of the store.
• Ensures that the Customer remains the top priority while balancing required tasks.
• Represents the Brand by adhering to Brand's dress code guidelines. Branded shirts will be provided to be worn with associates own dress pants.
• Leverages tools and takes action to drive operational excellence through Standard Operating Procedures (SOPs).
• Completes daily assigned tasks to ensure store runs smoothly and meets all Brand standards and guidelines.
• Assists with New Hire onboarding and ongoing Associate training relating to Asset Protection.
• Collaborates with internal partners to accomplish assigned tasks.
• Reports to work as scheduled; records time worked accurately by using Brand's Time and Attendance system; remains flexible to the needs of the business.
• Assists customers who have scannable QR code refunds at the front of the store.
• Assists customers with BOPIS Orders / Transactions.
• Places items on hold for customers and ensures hold policy is to company standard.
• Assists with line management on high volume sales days.
• Assists customers with ordering items online with company technology, i.e., iPad.
• Answers the store phone and assist customers over the phone.
• Assists the store team by completing coat and bag checks.
• Additional responsibilities as assigned by Store, District, Asset Protection Team, or Regional Leaders.

POSITION REQUIREMENTS

• Ability to organize and prioritize assignments, meeting deadlines with minimal supervision.
• Communicates effectively with Customers, Managers, Store Associates, Peers, and Corporate partners.
• Contributes to team commitment and a positive, inclusive environment.
• Takes initiative and make decisions in a timely / urgent manner.
• Must be technology proficient and able to operate the Point of Sale (POS) System.
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts.
• Ability to maneuver around salesfloor, stockroom, office, lift upto 30 lbs., and retrieve and stock merchandise with or without a reasonable accommodation.

Location

Store 3118-Heritage at Millenium Park-Ann-Chicago, IL 60601

Position Type

Regular / Part time

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law.

We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.

Note to Applicants : Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.

Last updated : 2024-05-14