3 Bilingual Customer Care Advocate Jobs in Winston, NC

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Bilingual Customer Care Advocate

Asante Health System

Winston, NC | Full Time

$31k-40k (estimate)

1 Month Ago

Bilingual (English/Spanish) Customer Care Representative

InteLogix

Winston, NC | Full Time

$37k-47k (estimate)

2 Weeks Ago

Customer Sales & Service Rep - Turf Care - Bilingual (English/Spanish) Preferred

SiteOne Landscape Supply

Winston, NC | Full Time

$37k-46k (estimate)

2 Weeks Ago

Bilingual Customer Care Advocate

$31k-40k (estimate)

Full Time | Ancillary Healthcare 1 Month Ago

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Asante Health System is Hiring a Bilingual Customer Care Advocate Near Winston, NC

$15.45 per hour

Job Summary:
If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then the PepsiCo Customer Care Advocate may be an ideal position for you. As a PepsiCo Customer Care Advocate, you serve as the face and voice of the PepsiCo brand.
PepsiCo Customer Care Advocates deliver extraordinary care by promptly and accurately responding to customer inquiries. PepsiCo Customer Care Advocates strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.

As a PepsiCo Customer Care Advocate, you would be responsible for handling inbound calls and analyzing account information for the repair and maintenance of any equipment within the customer's business. Success in this role will be achieved largely through the ability to navigate a high volume of calls in a fast-paced setting, successfully diagnosing and repairing equipment over the phone and providing exemplary customer service.

The Customer Care Advocate will receive company issued loaned equipment such as a monitor, laptop, and headset to aid the performer their daily tasks.

Essential Job Functions:

Interact empathetically with customers and field personnel in a call center environment via phone and email in response to equipment malfunctions and service requests
Gather and validate customer/equipment information and determine the issue by analyzing the symptoms
Diagnose and resolve fountain issues, providing troubleshoot steps using diagnostic tools
Research and document service related issues, escalations, and missed commitments and deliver seamless communication to ensure resolution
Exemplary attendance and punctuality
Follow standardized procedures to deliver world class customer service and first call resolution
De-escalation of callers as needed

The above statement describes the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Physical Demands:

Sedentary: This position requires sitting for up to 8-hours per day and using a computer. The candidate must be able to remain in a stationary position for at least 90% of the time shift.

What we offer you:

Medical, Dental, Life and Disability Insurance
Tuition Reimbursement
Paid Time Off
Overtime Opportunities
Monthly Bonus potential
Retirement Planning Options (401K)
Advancement after 1 year of sustained performance with no documented actions
Local and Global career advancement opportunities

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ancillary Healthcare

SALARY

$31k-40k (estimate)

POST DATE

03/20/2023

EXPIRATION DATE

05/31/2023

WEBSITE

www.asante.org

HEADQUARTERS

Medford, Oregon

SIZE

3,000 - 7,500

CEO

Max Anaba

REVENUE

<$5M

INDUSTRY

Ancillary Healthcare

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About Asante Health System

Asante Health System, one of the largest healthcare providers in nine counties in Oregon, provides comprehensive medical care to more than 580,000 people throughout southern Oregon and northern California. Known for their strong reputation for high-quality care, Asante Health System is committed to investing in highly qualified people, new technology and modern facilities that promote healing. Asante facilities include Rogue Valley Medical Center in Medford, Three Rivers Community Hospital in Grants Pass, and additional healthcare partnerships throughout the region.