Job Summary

ASA Insurance of Salt Lake City, UT is hiring for an Insurance Customer Service Representative to join our growing team!

Benefits for the Customer Service Representative:

• 401(k) offered after 6 months of employment
• Competitive base salary (commensurate with experience)
• Competitive commission structure
• Bonus incentive based on individual/agency performance
• Paid time off - personal time and holidays
• Training/coaching provided

Qualifications for the Customer Service Representative:

• Property & Casualty license is a plus
• At least 1 year of customer service or client-facing experience is preferred
• Bilingual in Spanish/English is preferred
• Strong phone contact handling skills and active listening
• Strong attention to detail
• Excellent analytical skills
• Must be computer literate, tech savvy
• Works well in a fast paced environment
• Very strong interpersonal communication skills

Responsibilities for the Customer Service Representative:

• Effectively manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers

Job Types: Full-time, Part-time

Pay: $32,000.00 - $38,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person