Exempt: Yes

Salary Grade: Grade 16

Position is located at 701 South Main Street in Joplin, Missouri.

Position is Monday through Friday 8 am to 5 pm with additional hours as needed.

Summary:

SUMMARY: Under the supervision and direction of the Loan Manager, the incumbent is responsible for the effective generation, evaluation, approval, processing, closing and servicing of real estate loans. This person must utilize the bank's available assets to maximize the generation of revenue, profits, deposits, accounts, plus other cross-selling opportunities. The incumbent must also protect the bank's loan assets by providing continual supervision for the loans under his/her accountability. The incumbent is an active participant in outside civic and public relations activities which provides for new business for the bank and further development of established relationships of present customers. The incumbent and other officers implement and market all lending programs and monitor existing accounts to ensure each account is properly serviced.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

TEAM ACCOUNTABILITIES:

• Cross-sell other services of the bank.

• Support and uphold the Arvest Mission Statement.

• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.

• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.

• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.

• Foster and promote the proper bank image at all times.

• Maintain involvement in community affairs to foster and promote the proper bank image at all times.

SUPERVISORY RESPONSIBILITIES:

Directly supervises between four (4) and twelve (12) Real Estate/Mortgage Loan Officers, Loan Assistants, etc. in the Real Estate/Mortgage Lending Department of the bank. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Ensure direct reports have completed required compliance training and are adhering to all internal procedures and controls as it relates to bank policy, laws, regulations and Arvest’s BSA/AML Program. Responsibilities include interviewing, hiring, appraising performance, rewarding, and disciplining associates. The incumbent has the authority and the appropriate influence to make recommendations regarding hiring, firing, advancement, promotion, or any other change of status of other associates within the guidelines of the bank’s procedures and guidelines for such change of status events. The incumbent provides training, planning, assigning, and directing work assignments and schedules; addressing complaints and resolving problems.

Responsibilities:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High School Diploma or General Education Degree (GED) required.

• 5 years previous lending experience required.

• 5 years managerial experience required.

• Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.

• Completion of banking classes preferred.

• Bachelor's degree in business or finance preferred.

OTHER SKILLS AND ABILITIES:

• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, copier and FAX machines
• Must be able to move from department to department or bank to bank to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to talk, hear, sit, and use hands to finger, handle, or feel objects/controls. The associate occasionally is required to stand and walk and reach with hands and arms.

The associate may occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.