About us

We are professional, agile, and our goal is to improve our services to our customers. We are looking for a self motivated person that is willing to learn and grow up, open mind ability to work on complex machines with Optics, lasers, mechanical assemblies and application.

```Duties:```

- Provide technical support to customers via phone, email, WhatsApp, on site.

- Troubleshoot and resolve software, optics, mechanicals, electronics, and hardware issues

- Assist customers with setting up and configuring software applications

- Document and track customer issues in the service report's system

- Collaborate with other technical support team members to resolve complex issues

- Follow up with customers to ensure their issues are resolved satisfactorily

```Experience:

- Experience working in a field technical support in, Electronics, software, optics and mechanical systems.

- Strong knowledge of operating systems, Windows, Linux, and Unix are a plus

- Proficiency in troubleshooting software and hardware issues

- Familiarity with customer field support service principles and practices

- Excellent communication skills, both written and verbal

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $56,000.00 per year

Benefits:

• 401(k)
• Health insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Associate (Required)

Experience:

• Field service: 2 years (Preferred)

Language:

• English (Required)

Ability to Relocate:

• Elk Grove Village, IL 60007: Relocate before starting work (Required)

Work Location: Hybrid remote in Elk Grove Village, IL 60007