ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. 

Our Impact: Artera helps 500 healthcare providers facilitate more than 1 billion messages for 40 million patients annually. 

Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Artera’s RevOps team is looking for a talented Senior Revenue Systems Administrator (Salesforce) to join the team. You will support the business as a system administrator for the Revenue Operations team, with a special focus on Salesforce administration and architecture. The Revenue Operations team supports and interfaces with many vendor technologies. The person will be an expert Salesforce administrator, and a fast learner with flexibility to learn new systems and processes as needed. 

This is an exciting opportunity for someone that is looking for their next challenge at an innovative technology company. You will have the opportunity to learn and grow, and make an impact across a fast growing organization.

Responsibilities

• Provide ongoing support by resolving user requests for user management, reports, dashboards, and platform bugs.
• Act as a main point of contact for Salesforce and other system improvements that support a more effective and scalable commercial team. 
• Partner with internal stakeholders to support the development of new business processes, integrations, or applications.
• Interface with 3rd party vendors to ensure the ongoing health of our 3rd party applications. 
• Maintain the overall health of Salesforce through reporting and regular auditing.
• Work cross-functionally and amongst the team to maintain, support and improve upon integrations with different systems.
• Develop and contribute to standard documentation and knowledge bases.
• Manage all aspects of user and license management.

• 4-7 years of RevOps Admin / Salesforce Admin experience
• Experience with the Salesforce Service Cloud, Sales Cloud, Experience Cloud, and CPQ
• Expertise building Custom Objects, Flows, Validation rules, and Declarative Lookup Rollup Summaries (DLRS)
• Excellent Excel and Google Sheets skills
• Experience integrating Salesforce with partner revenue systems
• Experience with or has assisted in translating business needs into technical requirements
• Excellent verbal and written communication skills
• Strong team player with the ability to develop effective working relationships across an organization

• Salesforce Architect Certification
• Healthcare experience
• Experience working for a SaaS organization 

LOCATION

Artera values in-person collaboration and is currently hiring in the following US cities: Santa Barbara, Los Angeles, San Francisco/Bay Area, Kansas City, and Philadelphia (Wayne). 

Artera HQ is in Santa Barbara, CA, and we have an additional US office located in Philadelphia (Wayne), PA. If you live in the Santa Barbara or Philadelphia area, your role will be hybrid and you will be required to work out of your designated office location 3 days a week, unless otherwise noted in the job requirements. 

If you live in Los Angeles, San Francisco/Bay Area, or Kansas City, your role will be remote to start. As our team continues to grow in these cities, Artera will be considering opening offices in these locations. Once that happens, you will be required to work out of your designated office location 3 days a week, unless otherwise noted in the job requirements. 

WORKING AT ARTERA 

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, flexible spending accounts, company equity, voluntary benefits, 401(k) and more! 

Career development - Manager development cohorts, employee development funds

Generous time off - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 

Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! 

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.