SAIC

For more than 150 years, the School of the Art Institute of Chicago (SAIC) has been a leader in educating the world’s most influential artists, designers and scholars. Located in downtown Chicago with a fine arts graduate program consistently ranking among the top four graduate fine arts programs in the nation by U.S. News and World Report, SAIC provides an interdisciplinary approach to art and design as well as world-class resources, including the Art Institute of Chicago Museum, on-campus galleries and state-of-the-art facilities. SAIC’s undergraduate, graduate and post-baccalaureate students have the freedom to take risks and create the bold ideas that transform Chicago and the world—as seen through notable alumni and faculty such as Michelle Grabner, David Sedaris, Elizabeth Murray, Richard Hunt, Georgia O’Keeffe, Cynthia Rowley, Nick Cave, and LeRoy Neiman.

BASIC FUNCTION

Manages mail services for the SAIC Community, including mailroom locations in various campus locations and the Residence Halls. Supervises full time staff and student employees in the daily operations of mail services. Coordinates with postal, delivery, freight and messenger companies. Responsible for policy development and implementation. Manages supply orders. Responsible for budget and account management/tracking.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Mail receipt, processing and delivery – Works closely with the Manager of Mail Services in the processing of incoming and outgoing mail campus wide. Ensures mail is distributed in a timely manner to individual mailrooms, pickup locations or campus departments. Supervises staff and student employees in the proper documentation of all incoming and outgoing mail. Communicates closely with departments to make sure needs are met, including regular mail services, large volume mailings, and various other shipping methods. Coordinates mail pickup and distribution with our Museum partners. Supports deliveries to SAIC building docks.

2. Customer Service – Works closely with the Manager of Mail Services to provide a high level of customer service in person and also through communication by phone, video and/or email. Interfaces with members of the SAIC community to ensure mail/shipping needs are met. Advise community members on best methods for meeting their needs. Oversees the training of student employees in proper customer service techniques.

3. Student Supervision – Supervises student employees in the operation of campus mailrooms. Post positions on Handshake and interface with fellow student hiring managers. Responsible for hiring, assigning and directing work, evaluating performance and managing job duties and expectations. Supports staff by remaining organized and providing both written and verbal feedback. Acts as a liaison to leadership for student employee concerns and initiatives.

4. Mailroom Scheduling – Responsible for creating student staff schedules for mailroom locations across campus. Ensure schedules are filled during all open hours.

5. Mailroom Facilities & Equipment – Works closely with the Manager of Mail Services to ensure that all mailroom locations are operated in a safe organized and tidy manner. Responsible for testing, troubleshooting, maintenance and repair of all mailroom equipment. Interface with manufacturers and representatives to keep equipment in good working order. Monitor equipment to ensure accurate processing. Ensure that mailrooms are stocked with needed supplies at all times.

6. Other Duties - Performs other duties as assigned.

Educational and Experience Requirements:

1. Bachelor’s degree or equivalent professional experience
2. Excellent attention to detail, problem solving and data gathering skills
3. Administrative software knowledge including Excel, Word, and scheduling software.

Salary Grade 5

Benefits 

We offer a competitive, comprehensive benefits package: 

• Generous paid time off
• Paid holidays (up to 14 days)
• Medical, dental, and vision insurance
• Generous parental, caregiver, and medical leave benefits
• Competitive retirement plan (up to 9% matching contribution)
• Tuition remission and Tuition Exchange Program
• Great employee discounts
• Complimentary general admission to participating cultural institutions
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Closing Statement 

The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, veteran status or citizenship. The Institute complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at apply_help@artic.edu.

Union Info 

This position is part of a bargaining unit represented by AFSCME Council 31