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Coordinates and supervises customer service functions to meet and exceed customer service expectations and support service operations.
♦ Supervises and develops the customer service department, which includes hiring, terminating and disciplining employees, scheduling employees, setting work priorities, conducting staff meetings, counseling and training employees, evaluating performance and directing work assignments to ensure effective departmental operation. ♦ Identifies and implements continuous improvement initiatives by analyzing and recommending enhancements to current customer service systems and processes. ♦ Performs call evaluations and provides feedback and/or suggestions for improvement. ♦ Resolves customer complaints to ensure customer satisfaction. Assists staff members in the resolution of problem issues. Tracks incoming customer complaints and follows-up as necessary. ♦ Resolves price discrepancies and some collection problems. ♦ Reports and coordinates damage issues with the insurance carrier. ♦ Composes apology letters and issues credit certificates to customers or takes other actions depending on the severity of the problems. ♦ Assists in answering incoming customer telephone calls. ♦ Assists in processing service orders and scheduling appointments for service. ♦ Communicates with dispatch to ensure service appointments are properly communicated. ♦ Notifies customers of estimated times of arrival and may dispatch technicians to appointments. ♦ Maintains all warranty and maintenance contract information and files. ♦ Generates warranty invoices and submits to the corporate office for payment. ♦ Gathers data and statistics to create reports for management review.
A High School diploma, or GED equivalent, and 4-6 years of customer service experience required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. Must be computer literate with knowledge of Microsoft Office products. Strong communication and interpersonal skills are required. ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. #ZR
Full Time
$53k-68k (estimate)
05/12/2024
05/24/2024
rescuerooter-tucson.com
Tucson, AZ
The job skills required for Call Center Supervisor include Customer Service, Initiative, Scheduling, Continuous Improvement, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Call Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
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Exceptional Communication Skills.
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Excellent Problem-Solving Skills.
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Focus on Agent Engagement and Retention.
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Spend Five Minutes Reviewing Yesterday’s Calls.
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Step 3: View the best colleges and universities for Call Center Supervisor.