4 Contact Center Supervisor Jobs in Duluth, MN
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Arrowhead Regional Development Commission is Hiring a Contact Center Supervisor Near Duluth, MN
Job Summary:
The Arrowhead Area Agency on Aging (AAAA), a division of Arrowhead Regional Development Commission (ARDC), seeks a full-time Senior LinkAge Line (SLL) Contact Center Supervisor. This is a mid-level management position responsible for managing the daily operations of Senior LinkAge Line (SLL) direct services, supervision of staff, training, development, monitoring daily call volume, abandonment rate and service levels, and taking incoming calls as needed to ensure adequate phone coverage.
Position Requirements:
· Bachelor’s degree from an accredited college or university in a human services-related field, such as social work, nursing, psychology, public administration, gerontology or business/operations management and two-years of lead, supervisory and/or management experience in the human services field or contact center;
· OR six-years of experience providing employee supervision in the human services field.
Necessary Knowledge and Skills:
Exceptional oral and written communication skills; ability to motivate others; manage time well; ability to be adaptable and flexible; strong mentorship skills; excellent problem-solving skills and performance management skills.
Other Requirements:
· A valid driver’s license.
· This position must be able to work remotely at times. Sufficient high-speed internet, secure and password protected service is required.
Salary: $62,400-$70,000/year (based on qualifications and experience)
Location: Duluth, MN. Hybrid options available.
ARDC offers a competitive benefits package that includes health insurance (including family), as well as dental, life and disability insurance, vacation and sick time, holidays and more.
For a complete description, visit: https://ardc.org/careers/. Candidates must follow the application instructions listed on ARDC’s website to be considered.
Deadline to apply: Sunday, May 5, 2024
Job Type: Full-time
Pay: $62,400.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Duluth, MN 55802: Relocate before starting work (Required)
Work Location: Hybrid remote in Duluth, MN 55802
Job Summary
Full Time
$55k-75k (estimate)
04/23/2024
05/07/2024
ardc.org
Duluth, MN
100 - 200
Related Companies
The job skills required for Contact Center Supervisor include Problem Solving, Written Communication, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Contact Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
05/02/2022: Danbury, CT
The supervisor handles customers with unusual requests or customers who are unhappy with products, services or the efforts of the agent.
03/23/2022: Lebanon, PA
A Call Center Supervisor organizes and directs the call center staff, assesses their performance and provides feedback as needed.
03/04/2022: Beaumont, TX
A contact center supervisor oversees the day to day performance of contact center representatives .
05/07/2022: Salisbury, NC
Ensure agents understand and comply with all call center objectives, performance standards, and policies.
03/01/2022: Salisbury, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Supervisor jobs
Supervisors must define goals, communicate objectives and monitor team performance.
02/11/2022: Sacramento, CA
Be a social leader to foster optimism and promote culture change.
03/18/2022: Pine Bluff, AR
Ensure Proper Scheduling For Effective Call Center Management.
03/24/2022: Knoxville, TN
Like agents, call center managers require specialized training to meet the unique demands of the job.
05/04/2022: San Jose, CA
Proficient call center supervisors have certain qualities that help them carry out the above discussed responsibilities with ease.
02/24/2022: Bremerton, WA
Step 3: View the best colleges and universities for Contact Center Supervisor.
Similar Jobs
Popular Articles
