Description

Description

 The Wholesale Parts Counter is responsible for providing excellent customer service, keeping in mind that our customer’s perspective comes first. Presents a friendly, professional greeting to customers and helps identify, order, and fulfill automotive parts needs. This individual is responsible for helping to maintain an organized Wholesale motivated Team. 

Essential Functions and Duties

· Answer telephone and greet customers in a timely, friendly, and professional manner.

· Communicate effectively with customers and vendors via phone, in-person, or email.

· Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly, and professional manner.

· Maintain clean and professional appearance of counter, work areas and stockroom.

· Wholesale Delivery drivers will report Directly to the Wholesale Manager on staffing levels and accuracy. 

· Order parts from suppliers based on service department and customer requests.

· Create accurate invoices with CDK.

· Receive, unpack, Pre-Pick and store parts in appropriate storage areas so they are readily available when needed.

· Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records.

· Specifies parts accurately. 

· Takes inventory, maintains records of goods received and keeps perpetual inventory controls.

· Receive payment or obtain credit authorization.

· Process core returns, parts warranties and part returns Daily and send copies of credit Memos daily.

· Other duties such as tracking the Maintenance of Company vehicles.

· Constructively communicate with other dealership personnel as required to satisfy customer needs.

· Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers. 

· Maintain personal grooming, hygiene, and uniform standards according to departmental policies.

· Arrive at work, take breaks, and depart work at the times designated by management.

· Attending meetings and training as scheduled.

· Ensure that work areas and customer waiting areas are kept clean.

PERFORMANCE MEASUREMENTS

 · Wholesale Account Growth YOY. 

· Net Promoter Score (NPS)

· All Wholesale Account special order returns 

· Open invoices and Open Purchase Orders 

· Wholesale Parts Sales 

Wholesale Parts Gross Profit

Requirements

Requirements

• High school graduate or equivalent.
• 18 years or older
• Possess an acceptable driving record and valid driver’s license in state of residence
• Experience with wholesale 
• A criminal history background check will be conducted prior to beginning employment
• Clear pre-employment drug screen