Client Account Executive

• Compensation: $85-90K

  Reports to the Regional Vice President and responsible for driving overall client satisfaction and site compliance through communication, compliance, and training to meet contractual obligations and exceed client and company expectations.

  The Security Account Manager is accountable for day-to-day operations of an assigned client site or sites. Manages a team of security officers, site and/or shift supervisors. Provides training, coaching, performance management, support, and retention of staff. Builds, improves, and maintains relationships with clients and employees, coordinates needed support services and solves problems to effectively run the site(s). Provides after-hour emergency response as required.

  Responsibilities

  Client Meetings

  • Schedule client meetings to discuss performance, staffing, training, and overall expectations.​
  • Document each client meeting to ensure that the client's needs are documented and addressed by utilizing the Client Success Document and utilize Reports t in Lighthouse.
  • Send client and regional leadership communications.

  Site Compliance

  • Ensure all staff are following Arrow Security's protocols and the client's policies and procedures. ​
  • Inspect uniforms, equipment & vehicles.
  • Post Order Compliance
  • Reinforce post orders to ensure that each officer has a full understanding of what is expected on site.
  • Uniform Compliance
  • Ensure all security team members are properly trained before working in any position.
  • Train security officers.
  • ​Supervision of Operations Team and Field Management.
  • Account Executives will be held accountable for theirweekly performance KPI's that will include:

  Qualifications

  • Proven work experience as operations manager or similar role
  • Knowledge of organizational effectiveness and operations management
  • Experience budgeting and forecasting
  • Familiarity with business and financial principles
  • Excellent communication skills
  • Leadership ability
  • Outstanding organizational skills
  • Degree in Business, Operations Management, or related field

WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY?

Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work life balance. At Arrow, we understand how important this is to our people. And our people are important to us.

Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.

Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR resolutions@arrowsecurity.net Please include your full name, contact information and details about your request in the email.

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