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Arraya Solutions, a leading technology consulting firm, is looking for an IT Support Specialist to join our team!
We are a culture that embraces change, values family and are actively involved with the community. Our team consists of people with positive attitudes who are interested in growing their knowledge around technology and leaders that are heavily involved in day-to-day activities.
***PLEASE NOTE THIS POSITION WILL BE SECOND SHIFT 2PM-10PM, Monday through Friday***
Job Summary
Consider this opportunity to join our team as an IT Support Specialist. These positions are responsible for providing infrastructure support to other business areas. The primary value of the IT Service Desk Technician position is its ability to provide quick and efficient technical support without disruption to business flow.
Duties:
1. Demonstrates basic knowledge of Tier 2 service level support with as relates to addressing Hardware (PC or End-User Devices & peripheral equipment), and application software, and operating system issues.
2. Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure.
3. Demonstrates sufficient knowledge of call log tracking to record accurately all needed information.
4. Tracks all customer service items to completion.
5. Evaluates customer service issue to determine level of service needed.
6. Escalates Tier 3 issues to appropriate resource.
7. Maintains and increases knowledge of IS application, hardware, mobile devices and multiple operating system platforms
Job Responsibilities
1. Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures.
2. Serves as the first point of contact for the IS Department and acts as a liaison between the client community and the rest of the IS Department
3. Adheres to Service Desk standards, processes and systems required to deliver consistent high quality customer service
4. Diagnoses and resolves problems which may involve hardware, packaged software, proprietary software and peripheral equipment over the phone, via remote control tools or on-site.
5. Maintains strong technical skills to provide prompt support for customers to determine problems and provide resolutions
6. Manages Level 1 queues and recommends new queues to insure proper categorization and assignment of issues. Coordinates queues for site/service, working with various stakeholder groups.
7. Provides recommendations on how to improve the quality of service as well as reducing repeat incidents.
Skills:
Information Technology, Hardware Troubleshooting, computers, pc technician, windows, Support, Troubleshooting, Customer service, Desktop, Active directory, Hardware, Microsoft office, ServiceNow, Windows 10, Windows 7, Office 365
Top Skills Details:
Information Technology, Hardware Troubleshooting, computers, pc technician, windows, Support, Troubleshooting, Customer service, Desktop, Active directory, Hardware, Microsoft office
Additional Skills & Qualifications:
Very good communication and attention to detail required. Manager needs someone that is eager to work, and learn, and will work at a fast pace.
Job Types: Full-time, Contract
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
Business Services
$54k-68k (estimate)
04/04/2024
05/05/2024
arrayasolutions.com
MOBILE, AL
100 - 200
1999
Private
YADILKA LOPEZ
$50M - $200M
Business Services
Arraya is an IT consulting company that offers cloud-based backup, enterprise monitoring, and advisory services for finance and healthcare sectors.
The job skills required for Desktop Support Technician - 2nd Shift 2pm-10pm M-F include Troubleshooting, Customer Service, Technical Support, Operating System, Active Directory, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician - 2nd Shift 2pm-10pm M-F. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician - 2nd Shift 2pm-10pm M-F. Select any job title you are interested in and start to search job requirements.
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