Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry!
As a Field Service Technician you will be responsible for installing, maintaining and repairing equipment such as integrated systems, subsystems, and software at our retail locations. You will provide technical assistance and perform preventative maintenance on existing systems. We are looking for an individual who enjoys technical challenges.

Responsibilities:

• Provide on-site IT support during construction phase of new retail stores, coordinating with our in-house retail team and external contractors.
• Configure networking infrastructure, including ISP gateways, routers, switches, Wi-Fi APs, and physical cabling.
• Configure and test multimedia store displays, digital signage, audio systems, and security systems.
• Install and configure VoIP telephony equipment, desktop PCs, and printers.
• Provide support to store manager and salespeople during opening; assist with initial logins, account access, and usage of store systems.
• While not working on new store build-outs, provide remote support to existing retail stores, in conjunction with Miami-based helpdesk team.
• Keep track of equipment inventory allocated to retail stores, and advise IT management of needed repairs, RMAs, and purchases.
• Perform other duties as assigned

Requirements:

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or three years related experience and/or training; or equivalent combination of education and experience.
• 3 to 5 years of proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role,
• Familiarity with video surveillance and access control systems is a plus.
• Experience with Ubiquiti UniFi equipment and Grandstream VoIP hardware is a plus.
• TIL, A , and/or Network certifications are a plus.
• Hands-on experience supporting Windows and MacOS in a professional setting.
• Experience assembling, repairing, and upgrading PCs.
• Strong ability to diagnose technical problems and implement effective resolutions.
• Strong communication skills, including ability to provide clear step-by-step instructions to non-technical staff, work with vendors on issue escalations, and communicate technical detail effectively with IT team.

Joining our team comes with a range of exciting benefits to support your health, well-being, and professional growth, including:

• Comprehensive health coverage, including dental and vision insurance, to ensure you and your family are taken care of.
• Life insurance provides peace of mind for you and your loved ones.
• Paid time off, allowing you to recharge and enjoy life outside of work.
• Access to a 401(k) plan to help you plan for a secure financial future.
• Employee discount to take advantage of great deals on our products and services.
• Opportunities for paid training to develop your skills and advance your career.
• Fun and exciting company events.

Our organization is an equal opportunity employer and does not discriminate against any candidate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics. We are committed to promoting diversity, equity, and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.