Agency :Havas Health & You Job Description Summary : The role As an Account Director you will play a pivotal role within the agency, covering a broad remit of account development and overseeing delivery. As part of a blended strategy and account management team, you will be responsible for ensuring that we understand the required client deliverables and provide a consistently level of service. Job Description : You’ll be expected to develop partnering relationships with our senior client partners, establishing credibility, and becoming a trusted advisor. Projects may include building websites, CX design, omnichannel CX delivery, or supporting the team building new digital experiences and platforms. Whatever the brief, you’ll focus on client business objectives, being aware of industry and technology trends to support them. You’ll help identify clients’ challenges and devise strategies to resolve them, creatively collaborating with project managers to develop project proposals and drawing from cross-functional teams (including data analysts, UX specialists, designers, and developers). • Experience Strategy: helping our clients understand more about their customers and the journeys they take when searching for solutions. Assessing how well customer needs are met and shaping strategies to transform the experience. • Experience Design: designing digital products and services across all channels that meet user needs and deliver business objectives. Creating distinct visual languages for brands and creating content that engages and converts. • Experience Optimization: harnessing the power of customer insight, data and creative experimentation to transform every aspect of the experiences brands provide for customers, across all channels to grow revenue. Day to day activities in the role will include: Managing projects and account responsibilities, working as a team player Lead client communications, meetings, and workshops Set the strategic direction for client engagements and projects, maintain project vision while possessing a deep understanding of project details, identify and plan ideal solutions to meet clients’ business needs Identify up-sell opportunities to drive additional revenue beyond original contracted amount; take share of spend from competitors during the campaign with short-term and ongoing inventory avails and sponsorship Ensuring deadlines are communicated and met, demonstrating initiative Working with project management to manage individual project budgets Establishing priorities and ensuring team members are aware of their responsibilities Arranging meetings and issuing accurate minutes as promptly as possible Working with project management to prepare proposals and timing plans Ensuring that all relevant documentation is stored and well organized Keeping account team and client up to date with competitive news and market trends Participate in new business/client activities and pitches as requested Experience 6 years of relevant account management experience Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Experience with digital marketing, web builds, customer experience, and/or CRM Experience delivering client-focused solutions to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Strong verbal and written communication skills An entrepreneurial mindset, with an excellent ability to identify tangible opportunities Exceptional collaboration skills and the ability to draw on them in challenging situations Excellent communication skills, with the ability to effectively build consensus Experience working on projects that cross into multiple disciplines Strong presentation development and storytelling skills Strong time management, planning and organizational skills A Bachelor's degree from an accredited college/university Pharma experience a benefit, but not essential Skill sets required Technical understanding of the principles of web builds, deployment process, tracking and CMS Previous experience delivering creative ideas and campaign content for digital channels Experience working and leading within agile environments An understanding of data and analytics, and their role in customer experience Strong experience working on large and fast paced accounts Proven track record of developing strong client relationships Experience in selling and presenting concepts, technical approaches and estimates Strong knowledge of and passion for all things digital and emerging technology Excellent communication skills and confident manner impeccable attention to detail Strong organizational skills and ability to keep on top of contact reports, project status, client and meeting management Skills : Data Analytics, Financial Analysis, Leadership, Mentoring, Negotiation, Written Verbal Communication Contract Type :Permanent Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job. Due to high volume of applications, only eligible or matching candidates will be contacted by us.