Cowan Logistics

Cowan Logistics has a strong foundation in the transportation industry and provides all the services a shipper could require. We have a network of intermodal locations, a large fleet consisting of 1,500 power units and 5,000 trailers, a full-service logistics division, and warehouses that fulfil distribution needs.

Cowan Logistics serves as a freight brokerage and is seeking motivated individuals looking to start their career with a growing organization in a steady industry. The Account Manager role is an exciting opportunity within our growing organization which supports our operations team. We provide on-the-job training, room for growth and advancement within the organization, and a competitive compensation structure.

We provide 2 weeks onsite training and team building activities.

Logistics Customer Account Manager

The Customer Account Manager performs a customer service role and is responsible for serving as the direct point of contact for active and new customer accounts, handling all day-to-day communication. This includes providing updates on shipments, scheduling appointments, and resolving all potential issues.

Duties and Responsibilities include but are not limited to:

• Actively monitor high volume email communication to respond to customer and internal team member requests promptly and professionally
• Input all assigned shipments into Logistics Management System (LMS) in a timely manner while ensuring close attention to detail and accuracy
• Continuously update and maintain LMS with new information, notifying all affected parties internally and externally
• Quickly and accurately schedule all appointments for assigned shipments following proper transit procedures and utilizing various scheduling methods (3rd party scheduling portals, via email, phone etc.)
• Coordinate with other departments to ensure successful completion of shipments from start to finish
• Proactively identify problems and implement effective solutions to improve efficiency and customer satisfaction
• Create and maintain detailed customer information and contact lists for assigned accounts
• Purposefully contribute to a positive and supportive team environment

Skills & Requirements:

• Ability to work successfully and professionally in a team-based environment and independently
• Extremely organized and detail oriented
• Exceptional customer service skills with the ability to build professional relationships via email or telephone
• Strong communication (both verbal and written), problem solving, & decision-making skills
• Ability to multitask and organize information to accurately update the team on current account status and information
• Bachelor’s degree preferred

Outstanding benefits, including:

Health, Dental, Vision, Life & Disability
Sick, Vacation, and Holiday PTO
401K Options