ROLE AND PURPOSE:

• To support the Human Resources function of AISD by providing customer service to internal/external clients.

QUALIFICATIONS:

EDUCATION:

• High School Diploma or equivalent from an accredited institution

EXPERIENCE:

• General office skills
• Proficient typing, keyboarding, telephone and file maintenance skills
• Ability to use personal computer and software to develop spreadsheets and word processing

SPECIAL KNOWLEDGE/SKILLS:

• Strong Communication and interpersonal skills (verbal and written) including good telephone etiquette and customer service skills
• Strong organizational skills
• Proficient in Microsoft Excel, Word and PowerPoint
• Ability to perform assigned tasks with minimal supervision
• Bilingual (Spanish) Preferred

MAJOR RESPONSIBILITIES AND DUTIES:

• Provide exemplary customer service to all district employees on first level human resources issues
• Complete verification of employment requests
• Complete the on-boarding process during new hire orientations
• Respond to incoming human resources email and the customer service queue
• Process records requests, change of address requests, change of name requests
• Work extensively with the TEAMS district program
• Prepare reports and perform other related administrative duties as required and/or needed
• All other duties as assigned by Director or Manager