7 Call Center Agent Jobs in Little Rock, AR
Arkansas Federal Credit Union is Hiring a Call Center Agent Near Little Rock, AR
Working at Arkansas Federal Credit Union
Who we are
Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open-door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansass Best Places to work.
What we offer
- NO weekends!
- 4 weeks paid time off plus 11 paid holidays in the first year.
- Basic Health, Dental, and Vision plans are 100% employer paid for employees and dependents.
- Life Insurance at no cost to our employees.
- Advancement opportunities.
- Incentive compensation opportunities.
- Learning and development opportunities.
- Employer paid Long Term Disability and Life Insurance.
- 401(k) matching plus additional pension plan at $0 cost to employee.
- Education Assistance.
- Paid community involvement up to 48 hours for hourly employees
The role
As a Call Center Agent you serve as an advocate and financial expert dedicated to helping members achieve their financial goals. Your primary responsibilities will consist of:
- Answering inbound calls from Members with questions about transactions, account history, services through our online banking platform, and investigating inquiries.
- Building positive relationships and earn member trust to retain long-term connections
- Understanding Arkansas Federal products and services in order to enhance member experience
Current Schedule(s) Available
We are looking to fill positions at our new HQ in Little Rock. Hours of operation are 7:00 a.m. - 7:00 p.m.
Qualifications:To succeed, you
- Are friendly, conversational and trustworthy
- Are proficient in using call center software and multichannel tools
- Are passionate and sincerely concerned for others
- 7-11 months experience in banking or in customer service within the last 2 years
- Are educated with at least a high school diploma or equivalent
- Are familiar with our industry and products (not required, but preferred)
Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Summary
Full Time
$37k-47k (estimate)
04/30/2024
05/16/2024
afcu.org
LITTLE ROCK, AR
200 - 500
1956
ANITA KILLEN
$50M - $200M
Banking
Related Companies
About Arkansas Federal Credit Union
Arkansas Federal Credit Union is a member-owned financial cooperative that invests back into the Arkansas communities where our members live, work and play - all while providing a great value for our 120,000+ members. Membership open to all Arkansans. Arkansas Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
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Call center agents need a cache of polite phrases to use when talking with customers.
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Call center agents not only listen to customer complaints, but they also process requests.
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Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
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Manage difficult customer situations and transfer calls to appropriate persons when necessary.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
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They are currently hiring for work at home call center agent positions.
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Learn to deal with angry customers.
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Problem-Solving and Flexibility.
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Use a Calm Soothing Tone of Voice.
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Step 3: View the best colleges and universities for Call Center Agent.
