• Liaise between providers andspecialty psychiatrists by collecting demographic data from providers who callinto the APAL line, and connecting them to the correct specialized psychiatrist.
• Support with creating anddisseminating reports which allows the program to review trends and implementquality improvement initiatives.
• Participate in outreach effortsand network with relevant providers to bring awareness of services andtrainings.
• Provide callers with appropriatecommunity resources, as requested, to assist them with connecting theirpatients with services needed.
• Monitor and update comprehensivestatewide community resources, supports and services, as well as website anddatabase.
• Coordinate communication withinternal and external stakeholders, including program psychiatrists, providers,and all APAL staff.
• Maintain accurate and updated callrecords, documenting demographic information as provided by the medicalprovider.
• Provide email follow up to theprovider with a summary of the call information and resources as discussed withthe specialized psychiatrist.
• Assist with development ofquarterly newsletter.
• Attend meetings as scheduled byAPAL Director or designee.
• Participate in quality improvementinitiatives to enhance provider satisfaction.
• Provide feedback on systeminefficiencies and suggest improvements in patient care processes.
• Support the preparation ofmarketing materials for conferences and outreach efforts, reviewing marketingmaterials for accuracy and consistency, and preparing presentation slides andother training materials with guidance from Program Leadership.
• Research geographic areas fornetworking opportunities. Travel may be required on a quarterly basis.
• Participate in advocacy efforts byattending meetings, networking events, and conferences with other providers andcivil servants, including medical societies.

Knowledge, Skills, and Abilities:

• Able to travel to different areas of Arizona for networking and advocacy on a quarterly basis.
• Strong communication, interpersonal, and organizational skills.
• Knowledge of and skilled with using Word, Excel, and PowerPoint.
• Compassionate and empathetic attitude.
• Knowledge of medical terminology, healthcare systems, and community resources.
• Ability to work collaboratively in a multidisciplinary team remotely.
• Professional and approachable.
• Ability to communicate effectively with different groups/individuals.
• Ability to handle confidential and sensitive information.
• Able to "cold call" and speak to providers/staff.
• Comfortable speaking to large groups.