About the Role:

This position is responsible for overseeing and training the infield Install team members who are responsible for measuring and installing custom made shower doors for a variety of customer channels. Job duties include on-boarding and assessing new installers, assisting in installation troubleshooting, R&D of new products, developing and managing metrics for measuring quality and accuracy of custom installations, as well as involvement in end-user shower door installations, taking premeasurements, service calls, setting up appointments for these services, transporting products in a company vehicle, maintaining tools and parts, customer satisfaction and general labor skills. Additionally, installation training/troubleshooting for customers may be required.

Essential Duties & Responsibilities:

· Utilizes technical experience to measure and discuss shower door installation process with customers.

· Professional, high level of customer service exhibited at all times with customers and the ability to defuse/solve customer escalations.

· Safety conscious approach to installations and driving techniques.

· Understands and maintains licensing compliance in all geographic regions, including but not limited to, contractor’s license requirements, job permits, LRRP requirements and general legal compliance.

· Understands and can explain shower door differences and benefits of ASD product line and other ABG shower products.

· Experience installing standard, frame-less, and custom shower doors.

· Treats customers home as if it were their own, leaves work area clean and puts a strong emphasis exceeding customer expectation.

· Works well and communicates effectively with team members not only within the install department but also across the broader enterprise.

· Prioritizes work to meet or exceed established performance standards.

· Time and Logistics management

· Provide work order follow-up and reporting as required.

· Must have experience lifting, moving and working with heavy glass.

· Attention to detail including accurate measuring and estimating.

· Works with engineering and product development team to write and modify installation instructions.

· Utilizes experience to provide standardized procedures for installation of all types of doors.

· Excellent product knowledge and ability to articulate sales and installation processes to end-user.

· Travels regularly to markets to assess new and current installation teams, provide performance feedback, proper technical application and training as needed.

· Ability to communicate many different applications of product line – buttress, angles, etc.

· High level understanding of CIO, IME, HD Service Center, Excel, and other information platforms, and the ability to train installers on proper usage thereof.

· Ability to assist inside installation team with quotes, specifications, recommended and best practice applications.

· Creates and manages KPIs to measure quality, accuracy, and efficiency of installers.

· Able to evaluate and develop talents and skills of Installers through jobsite inspections, formal performance feedback, and informal day-to-day interactions.

· Other duties, as assigned.

Minimum Qualifications:

· High School diploma or GED.

· Experience using hand tools and power tools.

· Ability to lift 50 to 100 lbs. unassisted with proper equipment on a regular basis.

· Clean background check.

· Current valid driver’s license with a clean driving record.

· Ability to multitask.

· Proven experience using basic math calculations, including working with fractions.

· Excellent work ethic.

· Excellent interpersonal skills including verbal and written communication.

· Well organized, detail oriented and able to work in a fast-paced environment.

· 5 years shower door installation experience.

Closing Statement:

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s Manager at any time based upon Company need.

Arizona Shower Door is a proud Equal Opportunity employer, m/f/d/v.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to Commute:

• Phoenix, AZ (Required)

Ability to Relocate:

• Phoenix, AZ: Relocate before starting work (Required)

Work Location: In person