This job will be performed at our main office, located in White River Junction, Vermont, 72 South Main Street.

Work Hours: Monday - Friday, 8 am - 4 pm

Scope of Job

The best Client Support Specialists are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Qualifications and Skills Level:

• High School Diploma
• Experience in Customer Service and Clerical Duties
• Effective Communication
• Computer skills (Windows, MS Office Suite and Agency supported software)
• Develop and Maintain positive relationships with Customers, Agencies and Employees
• Ability to Maintain Confidentiality

Essential Job Functions:

• Answer Incoming phone calls, return phone calls related to timesheet issues, problems or other requests
• Retrieve and process requests from FEA and Time Sheet voicemail
• Mail out timesheets, packets, schedules, envelopes and any other requested information
• Research and handle issues with timesheets, payments, budgets or other requests
• Print and mail reports
• Open and sort incoming mail
• Provide information about products and services

Benefits:

All Benefits are available the 1st of the month following hire date

• Medical Coverage (79% Employer paid)
• Dental Coverage (79% Employer paid)
• Vision Coverage (79% Employer paid)
• Employee Assistance Program
• Life Insurance
• Long-term Disability Benefits (100% Employer paid)
• Short-tern Disability Benefits (100% Employer paid)
• Flexible Spending Accounts
• Health Savings Accounts
• Health Reimbursement Accounts
• Dependent Care Accounts
• Voluntary Life and AD&D Insurance
• Voluntary Accident/Critical Care Coverage
• Retirement with up to 5% Employer Match (after 1 year of employment)
• Volunteer Time
• Tire Purchase Program (after 6 months of employment)
• Wellness Program/Benefits
• Tuition Assistance (GradFin)
• Travel Assistance with Identity Theft
• Vacation Time (available for use after 90 days)
• Sick Time
• Personal Time
• 12 Paid Holidays
• Pet Insurance

ARIS Solutions, Inc. is an equal opportunity employer committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

• High School Diploma
• Experience in Customer Service and Clerical Duties
• Effective Communication
• Computer skills (Windows, MS Office Suite and Agency supported software)
• Develop and Maintain positive relationships with Customers, Agencies and Employees
• Ability to Maintain Confidentiality