Company DescriptionWe are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).Job DescriptionDay to Day:Fielding phone calls and ticketsProviding basic troubleshooting on a remote basisAnswering incoming calls from clientsCreating tickets for techniciansScheduling appointments for techniciansControl ticket management and overseeing the dashboard for all ticket updates and healthSalary is in the $50,000-$60,000 range with comprehensive benefitsQualificationsThis is a remote position, but candidates must be local to the Chicago area. 1 years of IT troubleshooting experience1 years of working with Connectwise ticketing system1 years of working for a managed services provider/IT consulting companyExceptional communication and organizational skillsAdditional InformationAll your information will be kept confidential according to EEO guidelines.