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Description
Job Purpose:
The purpose of this position is to provide technical service, maintenance and support within gaming casinos. Support includes servicing, installation, upgrading, and testing of both software and hardware functionality.
Position Summary:
Provides Level II technical support on a 24/7 basis. Responds to customer calls as well as performs routine maintenance, customer care, training, troubleshooting, networking, reporting, and visits. Enter and update tickets with pertinent information about issues. Builds, configures, and tests all proposed configuration changes for machines, software, and networking; provides results of tests to management for decisions on implementation to the live network. Assists in troubleshooting problems on the live network. Provides assistance with the Installations department when needed for theme and software changes. Must be able to work in a fast-paced environment where teamwork is an essential part of daily activities; available to work weekends, holidays and extended hours whenever necessary. Must possess a high integrity regarding confidential and sensitive information. Some travel may be required.
Requirements
Specific Accountabilities:
Required Knowledge, Skills and Abilities:
Education and Experience
Full Time
$55k-71k (estimate)
02/29/2024
05/26/2024
aries.net
Tempe, AZ
50 - 100