Job Title : Host

Status : Non-Exempt

Reports to : Concept Manager

Departments : Food & Beverage Operations

Broad Functions : Welcome and warmly greet guests on arrival. Manage the efficient and timely seating of guests at a table that best serves their wishes and needs.

Main Duties and Responsibilities :

• Demeanor - Warmly and graciously greet all guests upon arrival.
• Courtesy - When possible, open the front door for guests entering or leaving the restaurant.
• Customer Service - When immediate seating is limited, record guest names and number of people in party. Call out the name and number of the party when tables become available.
• Provide guests with estimated waiting time. Accommodate special seating requests for guests whenever possible. Seat guest guests based on guest preferences and balancing of customer flow in service stations.
• Upon seating, offer guests a menu and inform them of their server’s name. Inspect the table for proper presentation and completeness.
• Track - Keep accurate guess count to ensure proper and efficient seating rotation.
• Team - Relay messages to servers and bus persons as needed.
• Appreciation - Thank guests as they leave and invite them to return.

Skills and Qualifications :

• H.S. Diploma or equivalent.
• Host experience in a food and beverage environment highly desirable.
• Excellent guest service abilities while working directly with the public.
• Basic mathematics skills with the ability to add, subtract, multiply, or divide quickly and correctly.
• Able to develop cooperative working relationships with others.
• Able to stand for long periods of time.

EEOC Statement :

We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work.

We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.

Physical Demands :

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand for long periods of time, use hands and fingers, communicate verbally, and hear.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

Last updated : 2024-04-30