Position is required to:

• Assist with prioritization of consumers for program and service eligibility by completing a eligibility assessments
• Ensure consumers have a complete understanding of pertinent policy information and program requirements regarding available care options
• Be able to provide accurate explanation to consumers about programs and services
• Enter and maintain intake information using a web based data base and complete various forms and reports as needed to properly process consumer throughout the intake process
• Accurately enroll clients for programs based on eligibility criteria
• Assist with the process of ensuring service standards and outcome measures are met in regards to providing appropriate quality consumer care in alignment with funder compliance requirements
• Complete screening following training instruction to meet all quality assurance measures and ensure for accuracy and completeness of screenings

Minimum Requirements for position:

• GED or HS Diploma and a minimum of three (3) years’ experience in case management, social services, call center services or related work experience OR
• AA degree in a human service filed and a minimum of one year of experience in information and referral services, case management, social services, call center services or related work experience OR
• Bachelor’s Degree in a human services field
• Additional language of Spanish or Creole a plus

Partial remote schedule offered after successful completion of training.

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person