**Customer Support Specialist - Manufacturing**

**Job Tracking ID**: 512640-792437

**Job Location**: Aliquippa, PA

Aliquippa,

Center Township,

Beaver County,

Pittsburgh,

Hopewell

**Job Type**: Full-Time/Regular

**Date Updated**: October 06, 2021

**Starting Date**: ASAP

**Job Description:**

ARDEX Americas (), is the Global industry leader in the manufacturing and distribution of high-performance specialty building materials.

We are immediately hiring a full-time **Customer Support Specialist**, to manage and process product orders for our partner Retail and Distribution customers, throughout the U.S., Canada, and Latin America. The successful individual will enjoy a fast-paced environment, have exceptional customer service skills, be solution drive and have excellent attention to detail. You will be team-orientated, and enjoy working and communicating with our internal Sales, Production, Shipping and Logistics teams, to ensure customers orders are processed and fulfilled on time.

This is a full-time position (Monday-Friday) located at our Corporate campus, 20 minutes North of Pittsburgh International Airport, with some flexible work options (including remote working).

**Responsibilities:**

* Develop a strong understanding of ARDEX customers and processes

* Understand international shipping requirements and required documentation for international territories (Canada and Latin America)

* Be able to process high-volume orders with exceptional accuracy

* Resource freight rates for special shipments in designated territory

* Directly communicate with customers: provide exceptional customer service in terms of order updates and order status

* Work directly with ARDEX Sales Managers and Account Managers - be able to find solutions to fulfilling product orders

* Manage invoice and invoice adjustment process in territory

* Proactively research and resolve any shipping and price discrepancies

* Assist with the set-up of new accounts and credit applications. Work with other internal departments such as Accounting, to ensure new customers accounts are set up smoothly

**Experience and Skills:**

* Two (2) years of customer or sales support experience, with demonstrable independent account management

* Order processing, invoicing and invoice adjustment experience is required

* Strong business judgement and ability to make sound business decisions in service of the ARDEX Distributor

* Must have confident software and digital skills: MS Word, MS Excel, and database systems (CRM)

* Ability to process high volumes of data while retaining 100% accuracy

* Working knowledge of SAP and SAP processes or other integrated accounting system is desirable

* Knowledge of laws and regulations (U.S. and International) affecting exporting and coordinating with the various internal departments to ensure customs compliance of export documentation is highly desirable

* Knowledge of shipping process

* Ability to excel in a fast paced, changing environment

* Excellent communication, listening, interpersonal and telephone skills. Understands Voice of the Customer

* Ability to work independently while retaining a strong team ethic

* Accountability, dependability, responsiveness, and quality focus

* Demonstrates ARDEX Growth Mindset competencies: Innovation, Open Mindedness, Collaboration, Agility, Initiating Action and Execution, Ownership

**Benefits**

* Competitive salary

* Flexible work initiatives (job and department dependent) to include flexible working hours and work from home options

* Immediate Paid Time off (PTO) eligibility, and 11 Paid Holidays

* Employee Assistance Programs and Wellness Initiatives

* 401K match

* Paid college tuition up to $5,250 per year. Finish college debt free! *See program details for more info*

* Medical, Dental and Vision Insurance

* Employee development and leadership development programs

* Reduced gym memberships, wellness programs, pet insurance, Tickets at Work, community support