Why Arcoro?
Want to make an impact? We do too. Come join our team of bridge builders. With full-time remote work as well as in-person opportunities at multiple office sites, the possibilities are endless. Arcoro helps to lead high-compliance organizations to automate paper processes and build their bridge to better HR with streamlined, easy-to-use HR software. We re proud to offer an unmatched employee experience where you can embrace our innovative vision, depend on a team of great colleagues, and roll up your sleeves to make a difference. Our culture encourages challenging the status quo.
Start building your bridge to a better career with Arcoro.
About the Job:
The Implementation Consultant I role supports functions critical to ensuring successful client implementation across all Arcoro products. Some of these functions include, but are not limited to: Implementation planning, technical account configuration, product training and consulting, software implementation, product support and follow up monitoring.
What You Will Be Doing:

• Maintain high levels of customer engagement and satisfaction with a focus on increasing adoption, ensuring retention, and reducing churn risk.
• Identify customer challenges, actively suggest and implement solutions.
• Influence future lifetime value through high product adoption, customer satisfaction and overall customer health score.
• Manage work calendar, schedule of calls, meetings and daily agenda tasks.
• Develop and implement success plans for customers that outline critical success factors, metrics for success, potential issues, and provide recommendations.
• Prioritize and drive resolution on escalated customer issues.
• Report regularly on customer specific activities.
• Maintain a detailed technical and practical working knowledge of Arcoro products and services.
• Be the key advocate and point of contact for your customers in your portfolio.
• Create Internal and customer facing process documentation and training materials.
• Provision and configure new customer accounts.
• Provide training on Arcoro software to your assigned project stakeholders
• Introduce customers to new capabilities or features that can drive further value.
• Guide customers through the product while demonstrating best practices.
• Maintain close working relationship with Arcoro sales, account management and product management teams.
• Monitor customer health indicators and take action when necessary.
• Other duties as assigned

Must Haves:

• Bachelor s degree in Business Administration, Communications, Computer Sciences or in a related discipline is preferred, but not required.
• Minimum 3-year experience in training or implementation role or equivalent related experience.
• High impact communication to internal and external stakeholders
• Customer Service – Support skills
• Takes initiative
• Ability to work independently
• Ability to meet established deadlines
• Organization Skills
• Project Management Skills
• Technology troubleshooting

Nice to Haves:

• Experience in Human Capital Management (HCM) Systems is preferred

Perks and Benefits:

• Competitive salary
• 401(k) with Company match
• Medical/Dental/ Vision, STD/LTD, Life Insurance
• Unlimited PTO and Company-paid holidays
• Remote work

About the Company:
Arcoro is a growing and exciting HR SaaS software company with remote employees across the country. Arcoro provides SMB and midsize businesses with a complete all-in-one modular HR solution. As a leader in delivering easy-to-use HR software which helps companies maintain compliance, Arcoro s proven cloud-based solution enables organizations to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning, and improved employee productivity. Our HR solutions integrate with top ERP systems further positioning Arcoro as a leader in proven modular HR solutions. Arcoro specializes in high-risk, high compliance companies in the construction and field services industries.
Arcoro is a leader in Human Capital Management. Join our company and help our customers eradicate the burden of managing an ever-growing workforce. Our tool will effectively end the dominance of manual applicant tracking, benefits enrollment, payroll, and paper time tracking.
At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer s daily lives.
Arcoro is proud to be an Equal Opportunity Employer.

Job Type: Full-time