Coordinator Technical Support
Reports to: Operations Manager Last Update : 9/14/2021
Overview: Ensures projects are delivered on schedule and at budget by performing basic project management function; researching basic business and technical issues. Works with no supervision.
Essential Duties : (Approximate % of Time Spent)
- Ensures attainment of project schedules. (~30%)
- Document and handle project scope changes, communicate revised project schedule and issues change orders for customer approval. (~20%)
- Researches business and technical issues to establish what is being done and where improvements are possible. (~10%)
- Contributes to team efforts by accomplishing related results in a cooperative and supportive manner. (~10%)
- Attends and participates in project closure meetings and financial meetings. (~10%)
- Development & management of the field labor model and the quarterly reviews. (~10%)
- Conduct internal and customer kick off meetings, participates on cross-functional teams, internal and external inter-departmental issues; establishing and communicating project schedules, objectives, priorities, and targets. (~10%)
Non-Essential Duties : Performs other duties as assigned.
All employees shall be in compliance with the Archrock Health Safety and Environmental Policy and local, statutory and/or regulatory requirements at all times.
Skills and Abilities:
Ability to:
- Ensure attainment of project schedules.
- Coordinate the development of the Edge.
- Document and handle project scope changes, communicate revised project schedule and issues change orders for customer approval.
- Conduct internal and customer kick off meetings, participates on cross-functional teams, internal and external inter-departmental issues; establishing and communicating project schedules, objectives, priorities, and targets.
- Coordinate technical interpretation as required.
- To ensure adherence to policies, procedures, government regulations, and customer specifications; ensuring the documentation of project activities and deliverables.
- Keep upper management informed on project status by reporting on project status such as: identifying risks, tests, costs, issues, and performance to established targets on a regular basis.
- Work on new design or high complexity of ad-hoc operations and cost analysis.
- Make business case presentations.
- Research business and technical issues to establish what is being done and where improvements are possible.
- Contribute to team efforts by accomplishing related results in a cooperative and supportive manner.
- Attend and participate in project closure meetings and financial meetings.
- Comply with Sarbanes-Oxley process requirements.
- Train and/or mentor the use of Edge Dashboard.
- Development & management of the field labor model and the quarterly reviews.
- Oversee Vehicle Fleet management.
- Demonstrate strong communication skills.
- Demonstrate strong analytical skills.
Minimum Education and Certification:
- Bachelor's degree from a four-year college or university, preferably in Engineering or related field.
- Two years related experience and/or training.
Minimum Experience:
- Experience with ERP systems.
- Working with multi-discipline teams.
- Experience with project scheduling.
- Experience in customer service oriented roles.
Leadership:
- No leadership responsibilities, but may serve as a resource to others with less experience.
Physical Demands: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Standard requirements. Bending, squatting, climbing, stooping, twisting and reaching will all be required occasionally in this position.
- Sitting for long periods of time.
- Lifting 10 pounds' maximum with occasional lifting and/or carrying of objects weighing up to 10 pounds.
- Must meet all OSHA regulations and must wear all required PPE when in the field/shop environment.
This job description is a summary of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks, as assigned by supervisor, regardless of job title or routine job duties.
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