Application Support Specialist

Purpose of the Job Position

The primary purpose of the position is to plan, develop, test, modify, update, maintain, document and support client facing computer applications, applying your independent judgment and knowledge of programming techniques and computer systems, and as may be directed by the Chief Information Officer.

Delegation of Authority

As the Application Support Specialist, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.

Job Functions

Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is the logical assignment to the position.

Duties and Responsibilities

• Aid in all clients facing applications supported by the Office of Information Technology.
• Responsible for the security, patching and updating of the application systems.
• Work with third-party support contracted services.
• Project manage necessary installations, upgrades, updates and/or maintenance of applications.
• Knowledgeable of and implement the mission and philosophy of the organization within the scope of responsibilities.
• Maintain client confidentiality in conformance with Agency confidentiality policy, professional standards, and State laws and regulations.

• Maintain IT security in compliance with NIST, HITECH and HIPAA guidelines.
• Confer with personnel of organizational units including management and staff involved to clarify program objectives, analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports.

• Maintain detailed descriptions of user needs, program functions, and steps required to develop or modify computer programs.
• Review computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system.
• Conduct studies pertaining to development of new information systems to meet current and projected needs.
• Prepare time and cost estimates for completing projects.
• May direct and coordinate the work of others to develop, test, install and modify programs.
• Train users to use supported applications.
• May oversee installation of hardware and software.
• Provide technical assistance to software application users.
• May install and test programs at users' sites.
• Monitor performance of programs after implementation.
• Attend and participate in in-service educational classes and on-the-job training programs as directed.
• Attend and participate in workshops, seminars, etc., as approved.
• Acquire specialized training and/or certification in relevant subject matter, on a yearly basis.
• Maintain confidentiality of all pertinent resident care information to assure resident rights are protected.
• Assure that the residents' rights to fair and equitable treatment, self-determination, individuality, privacy, property, and civil rights including the right to file complaints are followed.
• Other duties as assigned by Chief Information Office (CIO), Catholic Human Services (CHS).

Skills and Abilities

• Ability to diagnose and solve application related issues.
• Knowledge of IT hardware and equipment.
• Working understanding and experience with database including but not limited to SQL and MySQL
• Familiarity and understanding of applications including but not limited to: Point Click Care, Web DB and HCSIS.
• Ability to learn and understand IT management software.
• Excellent verbal and written communication skills; excellent interpersonal skills.

• Detail oriented and excellent organizational skills.
• Demonstrated good judgment and decision-making ability, exercises discretion and independent judgment.
• Experience in and comfort with leading groups and teams.
• Ability to perform well under pressure, patience, and diplomacy.
• Ability to establish and maintain effective working relationships with other Secretariat programs/services, other Archdiocesan offices, regulatory agencies, and other public and private agencies.
• Cultural sensitivity and ability to relate well and effectively in a diverse workplace and with a diverse client population.
• Valid driver's license: position requires travel throughout the 5-county area.

• High level of Customer Service.
• Project Management Experience.
• Relationship management.
• Ability to learn a wide range of client applications.
• Fundamental understanding of financial workflow and applications.
• Eagerness to learn.
• Strength to face new challenges.

Education/Experience

• Minimum 3 years in Application support or equivalent.
• Minimum 3 years of Project Management Experience or equivalent.
• A degree in Information Systems, Computing Studies, IT, or any other IT related field (optional).

Working Conditions

• Works in office areas as well as throughout the facility.
• Sits, stands, bends, lifts, and moves intermittently during working hours.
• Is subject to frequent interruptions.
• Works beyond normal working hours on weekends and holidays; as necessary.
• Attends and participates in continuing education programs.
• Is involved with residents, family members, personnel, visitors, government agencies/personnel, etc.
• May be exposed to infectious waste, disease, conditions, etc., including the potential exposure to the AIDS and Hepatitis B viruses.
• Communicates with other department supervisors.
• Maintains a liaison with the residents, their families, support personnel, etc., to assure that the residents' needs are continually met.

Physical and Sensory Requirements

(With or without the aid of mechanical devices.)

• Must be able to move intermittently throughout the workday.
• Must be able to cope with the mental and emotional stress of the positions.
• Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position can be fully met.
• Must be in good health and demonstrate emotional stability.
• Must be able to operate office, business, and accounting machines.
• May be required to lift 50 pounds, push, pull and move residents, equipment, supplies, etc., up to 200 pounds.
• Must be able to assist in the evacuation of residents.