Director of Membership and Communications

West Michigan Community Tennis- Premier Tennis Center

Overview:

Arch Amenities Group, the world's leading leisure, fitness and spa management firm, is seeking a Membership and Communications Manager at West Michigan Community Tennis- Premier Tennis Center. The Membership & Communications Director is responsible for membership sales to include developing and directing strategic membership sales efforts, creating and executing strategic sales plans and promotions and events operations. This position will also manage email, websites, and social media to communicate the mission and vision of West Michigan Community Tennis to our membership and community.

Responsibilities:

• Ensures the “Arch Amenities Group Experience” for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values, Standards and Expectations, and Arch Amenities Group Brand Standards.
• Assists in development and maintenance of comprehensive standard facility operations manual, including written policies and procedures for all services, administration, membership, staff and maintenance.
• Directs and oversees all membership operations to ensure achievement of sales quotas and supports retention goals.
• Presents a monthly client summary report that outlines detailed membership sales information, operational and financial data.
• Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy.
• Reconciles registration software and POS system as required.
• Attends all management functions and meetings associated with client and AAG, including monthly marketing meetings, developer meetings and off-site presentations.
• Provides excellent customer service and monitors member and guest feedback.
• Supervises and follows up on member and guest requests and comments.
• Leads outside prospecting of new membership and corporate sponsorship opportunities.
• Recommends and develops marketing strategies to include planning/coordinating promotions, facility activities and effective advertising.
• Communicate the mission and vision of West Michigan Community Tennis to our membership and community.
• Knowledge of all WMCT Community Tennis & Learning programs
• Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.
• May be required to work the welcome desk as needed.
• Manage all social media accounts, building brand awareness of WMCT.
• Website management of WMCT/Premier/GR Tennis Academy.
• Assists with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
• Other duties as assigned.

Qualifications:

• Minimum of three (3) years progressive development and experience in the field of hospitality and operations.
• Experience in staff management, facility operations, membership, as well as event planning.
• Energetic, enthusiastic and motivational.
• Ability to collaborate with vendors and clients to attain facility goals.
• Must be able to lift tables, chairs and other equipment while setting up for events and activities.
• Excellent customer service skills.
• Ability to utilize new technology and communication methods in preparing messaging and advertisements for members, guests and the public.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Effective leadership skills and strong work ethic.
• Interest in Tennis and fitness is a plus.
• Certified Tennis Instructor is a plus.

Anticipated total compensation for this role would range between $50,000 and $65,000

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.