Summary:

The Job Coach is responsible for on-site support and training to individuals in order to help them adjust to the workplace and the routine of getting to and from work. Provide guidance, support, supervision and encouragement to people in reaching their maximum potential and to promote independence and community integration.

Essential Functions:

Program Specific Functions:

• Provide daily documentation of interventions/support as outlined in the individuals plan of service to ensure compliance with agency policy and state requirements.
• Proactive approach to instructing and providing support to individuals enrolled in supported employment services. Areas to include: vocational assessment, person centered planning, discovery, job development, pre-employment activities, job placement, on the job coaching, transportation & travel training, developing soft skills, benefit support, career advancement, communication with employers and communication with families. 
• Provide input and feedback to Employment Specialists for developing goals and program plans related to employment needs.
• Work with Employment Specialists and employers to provide necessary service and/or training as well as to resolve problems as they arise.
• Develop job opportunities in community for program participants.
• Maintain contact with individuals, employers and essential team members. 
• Follow OPWDD, ACCES-VR and OMH regulations. 

General Functions:

• Provide supports, assessment and training to persons supported according to their written Staff Action Plan (SAP) and individual Safeguards Plan or Individual Plan of Protection (IPOP). Implement goals as written by the Individual and their team. 
• Ensure necessary level of supervision (LOS) is met by following the individual’s Safeguard Plan, Individual Plan of Protection (IPOP), Behavior Support Plan (BSP), Plan of Nursing Services (PONS) dietary guidelines and any other applicable plans. 
• Accurately document services contemporaneously in Electronic Health Record (EHR) or with paper note (as applicable) in accordance with the Agency, OPWDD, ACCES-VR, OMH, Medicaid and other funder requirements.
• Treat all protected health information consistent with HIPAA.
• Properly utilize and store all agency electronics such as chrome book, laptop, cell phone and/or hot spot. 
• Maintain accurate records by collecting, compiling, evaluating data and submitting in a timely manner in the appropriate format including: daily goal notes, checklists, progress notes, injury/fall reports, seizure reports, attendance records, incident reports, behavior documentation etc. 
• Provide input into the development and implementation of the SAP in accordance with the Life Plan (LP) as developed by each person receiving services, family, advocate and Care Coordinator.
• Maintain knowledge and understanding of individual’s medical, physical, psychological and dental health care needs. 
• Recognize and respond in a timely manner to signs and symptoms of illness/injury and medical emergencies. Notify supervisor or nurse immediately of concerns.
• Provide training and encouragement to people supported to ensure good personal health care as needed. Communicate health care concerns to supervisor or nurse as necessary.
• Participate in developing and delivering remote services to individuals as necessary. 
• Support the safety of all individuals in everyday situations. 
• Work as a team to support positive behavioral strategies. 
• Provide transportation to people supported as necessary and follow proper safety procedures. 
• Drive Agency vehicles, complete necessary paperwork and report any accidents or maintenance issues immediately to the transportation department and your supervisor. Ensure agency vehicle is kept tidy and follow all routine cleaning procedures. 
• Assist people supported to build positive relationships in their community.
• Support people to make personal choices and to advocate for themselves. Respect matters related to diversity and inclusion. 
• Communicate professionally with co-workers, people supported, families and the community as necessary. 
• Complete all required Agency Training per agency policy and apply knowledge and skills gained to job. 
• Demonstrates professionalism in the workplace including: demeanor, appearance, attention to punctuality and attendance policies, reliability, flexibility and pleasantness.
• Report for duty as scheduled. The location of a scheduled shift may be subject to change according to program needs.
• Check employee email/schedule and other correspondence each scheduled shift.
• Attend and participate in meetings, as requested
• Attend Innovations training as required. 
• Adhere to all Agency and Program Policies and Procedures.
• Conduct oneself in a manner consistent with the Agency Code of Conduct and Arc Brand 
• Participate in corporate compliance and quality assurance activities as required.
• Other related duties as assigned.

Non-Essential Functions:

• Attend Life Plan meetings and team meetings for people receiving services as requested.
• Participate on Agency committees. 
• Loading and unloading buses. 

Reporting Responsibilities:

• Reports to: Supported Employment Manager or Director of Employment Services

Supervisory Responsibilities:None exercised

Knowledge, Skills and Abilities:

• Ability to instruct others on daily living skills.
• Actively listen and be able to communicate, verbally and in writing.
• Ability to work as part of an interdisciplinary team.
• Maintain composure under pressure.
• Serve as a role model and represent the agency positively in the community.
• Ability to use a computer or mobile device to access email and required software. 
• Ability to self-initiate projects and function autonomously as a leader when needed

Physical Requirements:

• Ability to lift 50 pounds, and to stand, sit, kneel, and stoop
• Ability to assist an adult with personal care needs
• Be physically able to assist individuals in transferring from wheelchair to other seat when needed
• Ability to assist individuals with ambulation
• Ability to physically load, unload and secure wheelchairs during transport
• Ability to move chairs, tables and access storage areas
• Ability to drive safely
• Ability to assist people when they are having behavioral challenges

Working Conditions:

• May involve frequent travel to off-site locations including job/volunteer locations, community recreational sites and personal residences. 
• May require evening and weekend work. 
• May require use of personal vehicle. 

Minimum Qualifications: 

• High school diploma or equivalent
• Valid NYS driver’s license with a safe driving record per agency policy